Patio Umbrella Repair

Lake Lady 6 · 08-06-2005, 08:35 AM

I recently purchased new Telescope patio furniture and during the recent wind storm the umbrella poles were damaged. It was bought at Ippolito's and they were not very helpful regarding info as to repairing it. They did call the manufacturer for me and they do not do repairs.

The part of the pole with the crank that joins the tilt mechanism and the lower pole were jammed together so badly that they had to be cut apart.

Does anyone know where I coult have the poles replaced (the top section is not damaged)? I have found a few web sites that claim to do this work but they are not in the area.

The forum is always helpful - just maybe someone has the answer.

Thanks.

Pepper · 08-06-2005, 10:51 PM

I'm sorry you didn't have much luck at the furniture store.

It's frustrating to spend a small fortune for an item only to have it ruined shortly thereafter. Even more frustrating to not be able to find assistance from the store where it was purchased.

I have a somewhat off-the-wall idea which might help. Have you tried contacting your insurance agent and asking if they can refer you? If this is the only item which was damaged I'm sure you didn't file a claim for it, but that doesn't mean the agent couldn't help. Most large insurance companies' claims departments maintain lists of service providers for a long list of household goods. It's possible that the agent could contact their claims department for a referral to a provider nearby. Could be worth a phone call, maybe?

Beyond that, I'm sorry I don't have any other ideas for you. Good luck, and let us know how you make out!

Lake Lady 6 · 08-07-2005, 06:46 AM

Pepper, thanks for the suggestion - once again the Forum is the place to go for help.

Our agent is local and may know of someone in the area - sure hope so.

Pepper · 08-07-2005, 08:52 AM

Let us know if that doesn't work out, so we can research some other options if necessary!

Merrymeeting · 08-07-2005, 01:52 PM

Recently when looking to replace ours, I came across this site. Not sure if they carry parts but it sure seemed comprehensive. I'm not affiliated with the site and we ended up not buying from them for other reasons. But their prices and knowledge appeared good.

www.patioumbrellas.com

Lake Lady 6 · 08-07-2005, 07:31 PM

Thanks for your information. I have submitted my problem to their Customer Service Dept. and hoping for the best.
Also taking Pepper's suggestion and see if that gives me any leads.

08-06-2005, 08:35 AM	#1
Lake Lady 6 Senior Member Join Date: Apr 2004 Posts: 102 Thanks: 0 Thanked 1 Time in 1 Post	Patio Umbrella Repair I recently purchased new Telescope patio furniture and during the recent wind storm the umbrella poles were damaged. It was bought at Ippolito's and they were not very helpful regarding info as to repairing it. They did call the manufacturer for me and they do not do repairs. The part of the pole with the crank that joins the tilt mechanism and the lower pole were jammed together so badly that they had to be cut apart. Does anyone know where I coult have the poles replaced (the top section is not damaged)? I have found a few web sites that claim to do this work but they are not in the area. The forum is always helpful - just maybe someone has the answer. Thanks.

08-06-2005, 10:51 PM	#2
Pepper Senior Member Join Date: Apr 2004 Location: Laconia, NH Posts: 1,284 Thanks: 409 Thanked 155 Times in 40 Posts	An idea ... I'm sorry you didn't have much luck at the furniture store. It's frustrating to spend a small fortune for an item only to have it ruined shortly thereafter. Even more frustrating to not be able to find assistance from the store where it was purchased. I have a somewhat off-the-wall idea which might help. Have you tried contacting your insurance agent and asking if they can refer you? If this is the only item which was damaged I'm sure you didn't file a claim for it, but that doesn't mean the agent couldn't help. Most large insurance companies' claims departments maintain lists of service providers for a long list of household goods. It's possible that the agent could contact their claims department for a referral to a provider nearby. Could be worth a phone call, maybe? Beyond that, I'm sorry I don't have any other ideas for you. Good luck, and let us know how you make out! __________________ Never waste time lamenting what was. Simply celebrate what is!

08-07-2005, 06:46 AM	#3
Lake Lady 6 Senior Member Join Date: Apr 2004 Posts: 102 Thanks: 0 Thanked 1 Time in 1 Post	Great Idea Pepper, thanks for the suggestion - once again the Forum is the place to go for help. Our agent is local and may know of someone in the area - sure hope so.

08-07-2005, 08:52 AM	#4
Pepper Senior Member Join Date: Apr 2004 Location: Laconia, NH Posts: 1,284 Thanks: 409 Thanked 155 Times in 40 Posts	Let us know if that doesn't work out, so we can research some other options if necessary! __________________ Never waste time lamenting what was. Simply celebrate what is!

08-07-2005, 01:52 PM	#5
Merrymeeting Senior Member Join Date: Mar 2003 Location: Merrymeeting Lake, New Durham Posts: 2,226 Thanks: 302 Thanked 800 Times in 368 Posts	Another place to try Recently when looking to replace ours, I came across this site. Not sure if they carry parts but it sure seemed comprehensive. I'm not affiliated with the site and we ended up not buying from them for other reasons. But their prices and knowledge appeared good. www.patioumbrellas.com

08-07-2005, 07:31 PM	#6
Lake Lady 6 Senior Member Join Date: Apr 2004 Posts: 102 Thanks: 0 Thanked 1 Time in 1 Post	Another Place to Try Thanks for your information. I have submitted my problem to their Customer Service Dept. and hoping for the best. Also taking Pepper's suggestion and see if that gives me any leads.