Wolfeboro inn a dining disappointment!!!

Flylady · 06-08-2009, 09:19 PM

After reading all these reviews I thought it would be appropriate to send a message to their website letting them know that if they care to know how their business is being rated to check out this site. I don't believe I have ever read such consistent bad reviews. Pity the tourist who unknowingly go in there. Certainly they should not expect return business. Actually they would be better off closing and getting control of the situation. Without drastic action....they won't survive the year.

Lakegeezer · 06-09-2009, 04:32 AM

Quote:

Originally Posted by Flylady

After reading all these reviews I thought it would be appropriate to send a message to their website letting them know that if they care to know how their business is being rated to check out this site.

I also sent email yesterday to the general manager and sales manager to make them aware of the reviews being written here. There is hope. Here's the response. We should be hearing from them soon.

Thank you for your feedback. I have just registered and will promptly make some postings. We are making definite changes to our Food & Beverage Dept. Our new Executive Chef is starting with us this week and we are also addressing the service. I'm confident the Inn will get back on track soon.
Karen

secondcurve · 06-09-2009, 06:20 AM

Thanks Lakegeezer. It is a good start that the GM acknowledges a problem.

chipj29 · 06-09-2009, 06:52 AM

Quote:

Originally Posted by secondcurve

Thanks Lakegeezer. It is a good start that the GM acknowledges a problem.

Indeed. And kudos to those who have brought the issues to managements attention.

VitaBene · 06-09-2009, 02:31 PM

Quote:

Originally Posted by chipj29

Indeed. And kudos to those who have brought the issues to managements attention.

If the GM doesn't already know how bad their problem is, she should get a new job. Based on the above reviews it is a train wreck over there.

It really drives the point home that throwing money at a problem does not always solve it.

tis · 06-09-2009, 05:55 PM

I agree with you Vita. If all these people complained, you would have to be blind or deaf not to know you have a problem. She had better get things corrected before it is too late.

chipj29 · 06-10-2009, 06:31 AM

Quote:

Originally Posted by VitaBene

If the GM doesn't already know how bad their problem is, she should get a new job. Based on the above reviews it is a train wreck over there.

It really drives the point home that throwing money at a problem does not always solve it.

I know what you mean. But sometimes one is so close to the issue that they are blind to it. Or, sometimes passion gets in the way of reality.
Look at it this way. You are working on a project, something that you are very proud of. You look at it and feel as though you have done a wonderful job. Then someone comes along and tells you different. You take another look, and maybe that person has a point.

I was in the restaurant biz for a long time in a past life. I do agree that the person would have to be blind to not see it. But it can happen.

jack1706 · 06-14-2009, 07:14 AM

ok, it's been a few days with no posts about the Inn, has anyone been back there yet? or there lately?
I'm really curious as it has always been a go back to type of place.
I think i'll give it another go next weekend... see how the new chef and staff is improving.
i would still like to bring company visiting there..

CL 240 LS · 07-15-2009, 05:47 AM

We decided to try the Tavern yesterday for lunch. Dusted of the mug and had a couple of apps at the bar. It was not too busy and service was quick, weekends may be another story. Will be back to try more of the old and new menu selections.

Lakepilot · 07-19-2009, 06:00 PM

We piled the kids and grand kids into the boat on Sunday and headed to Alton for lunch. Unfortunately, even though we got to the Alton docks around 11 a.m. there was a line of boats waiting for spaces. We turned around and decided to go to the Wolfeboro Inn.

We arrived around noon and were promptly seated. Our waitress was named Brandy and she was super. She took our drink orders and came right back with drinks. I had the fish sandwich, my wife had the Molly's Trolley, the kids had the Blue cheese burger and a chicken salad and the grand kids had a burger and cheese sandwich. Our order was taken at 12:10 and came out at 12:30. The place was crowded so I was expecting worse.

Everyone's meal was fantastic and the service was great. While waiting for the meals to arrive I took the grandkids out back to see a helicopter that was beside the Inn. They loved that.

Maybe they have their act together now. I hope so, sice we have used to love going to the Wolfeboro Inn.

camp guy · 07-26-2009, 05:02 PM

I was an early and ofter critic to Ms Beranger about the service at the Inn, but have to say that the past several times I have been there the service has improved dramatically. I had breakfast there today and the food was great and the service was just right. Because it was early morning, we had a chance to talk with the server, and she was explanatory of the problems in the beginning, receptive to our comments, and positive about the future. I will certainly be returning and won't hesitate to recommend the Inn as a fine dining place.

chowda · 07-26-2009, 05:54 PM

Honestly too scared after the bad reports to try a full meal. We had a few apps and everything was pretty good. We had the crab stuffed mushroom caps (great) oysters on the half shell (as to be expected), and calamari (pretty good). I expected more of a cornmeal taste and texture to the calamari from the menu description, but it seemed like regular ole' battered calamari to me. Decor seemed OK, nothing rang of "The Oldest Summer Resort in America" which is disappointing, but overall much better than before. At least it is clean now.

mcdude · 08-24-2009, 09:52 AM

Had lunch in Wolfeboro last Friday. I was still hesitant about the Inn so we went over to 51 Mill Street. You just can't beat this place. Lunch was great!

Here's the Wolfeboro Inn on an old postcard. I'm guessing the 1950s.

beagle · 08-25-2009, 09:02 AM

We finally tried the Inn on Sunday night. We had a great meal and great service, so I encourage everyone else to give it a try! (I really should start a new thread as the title to this one might put people off!)

Grady223 · 09-08-2009, 11:20 AM

Quote:

Originally Posted by beagle

We finally tried the Inn on Sunday night. We had a great meal and great service, so I encourage everyone else to give it a try! (I really should start a new thread as the title to this one might put people off!)

Have been there 3 times because I also believe in giving a new business a chance.

First time waited 1 hour to get a waiter to stop at our table and it just went down hill from there - 2 1/2 hours for a couple of salads!

Only good experience was the second time when we were there for lunch at 2:00 PM, told them of our previously horrible experience and were the only one's there. Everything went well.

Third time for dinner was, as the first, a disaster. One member of our party ordered and end cut of prime rib which came out cold - not cool, but still refrigerator cold - sent it back, came back cool. Ordered salmon to replace it took 50 minutes to be served, meanwhile everyone else in our party was long done. When questioned, the manager said he was making the salmon a priority but we had to understand that they had a party of 20 they were handling. Some priority - 50 minutes?!

That manager I understand was fired the next night and the chef quit last week. I was told by a member of the staff he quit due to management telling him they were reducing the menu, increasing prices and they wanted him to reduce portion sizes. Sounds like a last ditch effort before going under.

I would agree with other posts that for the most part the food was good - of course now the chef is gone - but service / management is horrendous.

Thinking of going there - don't!

What I fdon't understand is the new owners also own a ver successful inn and restaurant in Exeter - they are not inexperienced. Go figure.

06-08-2009, 09:19 PM	#1
Flylady Senior Member Join Date: Apr 2006 Location: So. California & Lakes Region Posts: 256 Thanks: 225 Thanked 106 Times in 61 Posts	Kiss of death.. After reading all these reviews I thought it would be appropriate to send a message to their website letting them know that if they care to know how their business is being rated to check out this site. I don't believe I have ever read such consistent bad reviews. Pity the tourist who unknowingly go in there. Certainly they should not expect return business. Actually they would be better off closing and getting control of the situation. Without drastic action....they won't survive the year.

06-14-2009, 07:14 AM	#8
jack1706 Senior Member Join Date: Jul 2008 Location: Ft.Laud.,Fl & Winter Harbor Posts: 150 Thanks: 40 Thanked 19 Times in 17 Posts	any returns to the Wolfeboro Inn? ok, it's been a few days with no posts about the Inn, has anyone been back there yet? or there lately? I'm really curious as it has always been a go back to type of place. I think i'll give it another go next weekend... see how the new chef and staff is improving. i would still like to bring company visiting there..

07-19-2009, 06:00 PM	#10
Lakepilot Senior Member Join Date: Aug 2007 Posts: 446 Thanks: 70 Thanked 57 Times in 40 Posts	Had a great meal there. We piled the kids and grand kids into the boat on Sunday and headed to Alton for lunch. Unfortunately, even though we got to the Alton docks around 11 a.m. there was a line of boats waiting for spaces. We turned around and decided to go to the Wolfeboro Inn. We arrived around noon and were promptly seated. Our waitress was named Brandy and she was super. She took our drink orders and came right back with drinks. I had the fish sandwich, my wife had the Molly's Trolley, the kids had the Blue cheese burger and a chicken salad and the grand kids had a burger and cheese sandwich. Our order was taken at 12:10 and came out at 12:30. The place was crowded so I was expecting worse. Everyone's meal was fantastic and the service was great. While waiting for the meals to arrive I took the grandkids out back to see a helicopter that was beside the Inn. They loved that. Maybe they have their act together now. I hope so, sice we have used to love going to the Wolfeboro Inn.

07-26-2009, 05:02 PM	#11
camp guy Senior Member Join Date: Apr 2004 Location: formerly Winter Harbor, still Wolfeboro Posts: 1,181 Thanks: 299 Thanked 525 Times in 293 Posts	Wolfeboro Inn dining I was an early and ofter critic to Ms Beranger about the service at the Inn, but have to say that the past several times I have been there the service has improved dramatically. I had breakfast there today and the food was great and the service was just right. Because it was early morning, we had a chance to talk with the server, and she was explanatory of the problems in the beginning, receptive to our comments, and positive about the future. I will certainly be returning and won't hesitate to recommend the Inn as a fine dining place.

07-26-2009, 05:54 PM	#12
chowda Member Join Date: Jul 2009 Posts: 31 Thanks: 0 Thanked 3 Times in 3 Posts	Much better than expected Honestly too scared after the bad reports to try a full meal. We had a few apps and everything was pretty good. We had the crab stuffed mushroom caps (great) oysters on the half shell (as to be expected), and calamari (pretty good). I expected more of a cornmeal taste and texture to the calamari from the menu description, but it seemed like regular ole' battered calamari to me. Decor seemed OK, nothing rang of "The Oldest Summer Resort in America" which is disappointing, but overall much better than before. At least it is clean now. Last edited by chowda; 07-26-2009 at 05:55 PM. Reason: spelling

06-09-2009, 06:20 AM	#3
secondcurve Senior Member Join Date: Jan 2005 Posts: 2,117 Thanks: 1,325 Thanked 559 Times in 288 Posts	Thanks Lakegeezer. It is a good start that the GM acknowledges a problem.

06-09-2009, 05:55 PM	#6
tis Senior Member Join Date: Jan 2006 Posts: 6,702 Thanks: 751 Thanked 1,454 Times in 1,011 Posts	I agree with you Vita. If all these people complained, you would have to be blind or deaf not to know you have a problem. She had better get things corrected before it is too late.

07-15-2009, 05:47 AM	#9
CL 240 LS Senior Member Join Date: Apr 2009 Posts: 98 Thanks: 25 Thanked 16 Times in 12 Posts	We decided to try the Tavern yesterday for lunch. Dusted of the mug and had a couple of apps at the bar. It was not too busy and service was quick, weekends may be another story. Will be back to try more of the old and new menu selections.

The Following 7 Users Say Thank You to Lakepilot For This Useful Post:
BroadHopper (07-20-2009), hazelnut (07-19-2009), Orion (07-23-2009), Rattlesnake Gal (07-22-2009), riverat (07-20-2009), robmac (07-21-2009), trfour (07-20-2009)

The Following User Says Thank You to camp guy For This Useful Post:
Jonas Pilot (07-26-2009)

08-24-2009, 09:52 AM	#13
mcdude Senior Member Join Date: Jul 2002 Location: Rock Haven Lake - West Newfield, ME Posts: 5,367 Thanks: 374 Thanked 1,057 Times in 495 Posts	Had lunch in Wolfeboro last Friday. I was still hesitant about the Inn so we went over to 51 Mill Street. You just can't beat this place. Lunch was great! Here's the Wolfeboro Inn on an old postcard. I'm guessing the 1950s. __________________

08-25-2009, 09:02 AM	#14
beagle Senior Member Join Date: Jan 2006 Location: Wolfeboro Posts: 175 Thanks: 184 Thanked 25 Times in 21 Posts	not a disappointment! We finally tried the Inn on Sunday night. We had a great meal and great service, so I encourage everyone else to give it a try! (I really should start a new thread as the title to this one might put people off!)