Rude Service at Forever Bonnie in Meredith

Whimsey · 05-21-2009, 12:00 PM

There is no excuse for rudeness in a customer service business even for a more profitable service. However, when a business is selling time (versus say appliances) and a customer calls "around 5 pm" to say they will be late for a 5pm appointment, I think the customer is being rude as well.

Now, as they say, [circumstance] happens, so kudos to Dragonfly for calling. That was the right thing to do. But when you're told that someone will "squeeze you in" I would expect to have to wait...that's life.

Perhaps if people made it a priority to honor their appointments punctually, a business owner would not feel that walk ins take precedence.

05-21-2009, 12:00 PM	#11
Whimsey Senior Member Join Date: Aug 2007 Location: Rum Point/West Alton Posts: 196 Thanks: 260 Thanked 37 Times in 24 Posts	Rude Service versus Rude Customers There is no excuse for rudeness in a customer service business even for a more profitable service. However, when a business is selling time (versus say appliances) and a customer calls "around 5 pm" to say they will be late for a 5pm appointment, I think the customer is being rude as well. Now, as they say, [circumstance] happens, so kudos to Dragonfly for calling. That was the right thing to do. But when you're told that someone will "squeeze you in" I would expect to have to wait...that's life. Perhaps if people made it a priority to honor their appointments punctually, a business owner would not feel that walk ins take precedence.