Fidium fiber - area installation coordinator?

patman · 04-11-2026, 09:41 PM

The Fidium fiber installers have been in the Wolfeboro/Tuftonboro area, and according to one of them, they're doing 'the final splices' to get the system up.

Anyone know who is running this install project and how to contact them? I'd like to make sure that they cover my road, and it seems like they have come, been, and gone in my immediate area. Calls to the 800 number and the local office land on sales droids with no idea of that sort of thing.

Ironically...we currently have DSL through Consolidated Communications, who rebranded themselves recently to...Fidium. Being a current customer doesn't seem to give me any better communication choices though.

WinterHarborGuy · 04-11-2026, 10:07 PM

In Wolfeboro, they say they are 3ish weeks from go time. I got a mailer this week about it. I have gone to their website and "signed up" (to get a call/email when they are ready).

Did you get a mailer this week?

It says to go to

FidiumFiber.com/PreOrderToday

patman · 04-12-2026, 12:35 PM

Two problems:

1) they strung lines on the poles on the cross street, but did not run them down my street. I would like to contact the supervisor for the initial rollout to get them to do our street as part of that work, so it doesn't turn into "sure we'll run to your house but first we'll have to wire your street and that will only be $10k" (Been there, done that, in Tuftonboro with the initial cable TV rollout)

2) Yes, we've been getting flyers in the mail, but the pre-order webpage is broken. I put in my address, it checks availability (and says yes) and asks for my info. When I hit the save button, it just spins forever. (I've called and talked to a human and got on the pre-order list that way)

WinterHarborGuy · 04-12-2026, 02:07 PM

Yeah, I have the same issue on the pre-order page.

Steve 58 · 04-29-2026, 08:34 AM

The Fidium/Consolidated customer service is horrible

04-11-2026, 09:41 PM	#1
patman Senior Member Join Date: Jun 2008 Location: NH Posts: 387 Thanks: 56 Thanked 156 Times in 78 Posts	Fidium fiber - area installation supervisor? The Fidium fiber installers have been in the Wolfeboro/Tuftonboro area, and according to one of them, they're doing 'the final splices' to get the system up. Anyone know who is running this install project and how to contact them? I'd like to make sure that they cover my road, and it seems like they have come, been, and gone in my immediate area. Calls to the 800 number and the local office land on sales droids with no idea of that sort of thing. Ironically...we currently have DSL through Consolidated Communications, who rebranded themselves recently to...Fidium. Being a current customer doesn't seem to give me any better communication choices though. Last edited by patman; 04-12-2026 at 12:41 PM.

04-29-2026, 08:34 AM	#5
Steve 58 Junior Member Join Date: Jul 2019 Posts: 8 Thanks: 19 Thanked 3 Times in 1 Post	fidium customer service The Fidium/Consolidated customer service is horrible

04-11-2026, 10:07 PM	#2
WinterHarborGuy Senior Member Join Date: Apr 2020 Location: Wolfeboro Posts: 121 Thanks: 28 Thanked 61 Times in 38 Posts	In Wolfeboro, they say they are 3ish weeks from go time. I got a mailer this week about it. I have gone to their website and "signed up" (to get a call/email when they are ready). Did you get a mailer this week? It says to go to FidiumFiber.com/PreOrderToday

04-12-2026, 12:35 PM	#3
patman Senior Member Join Date: Jun 2008 Location: NH Posts: 387 Thanks: 56 Thanked 156 Times in 78 Posts	Two problems: 1) they strung lines on the poles on the cross street, but did not run them down my street. I would like to contact the supervisor for the initial rollout to get them to do our street as part of that work, so it doesn't turn into "sure we'll run to your house but first we'll have to wire your street and that will only be $10k" (Been there, done that, in Tuftonboro with the initial cable TV rollout) 2) Yes, we've been getting flyers in the mail, but the pre-order webpage is broken. I put in my address, it checks availability (and says yes) and asks for my info. When I hit the save button, it just spins forever. (I've called and talked to a human and got on the pre-order list that way)

04-12-2026, 02:07 PM	#4
WinterHarborGuy Senior Member Join Date: Apr 2020 Location: Wolfeboro Posts: 121 Thanks: 28 Thanked 61 Times in 38 Posts	Yeah, I have the same issue on the pre-order page.