Is there anything worse than Metrocast?

TomC · 10-29-2006, 04:58 AM

Quote:

Originally Posted by PaulS

In NH, those with Adelphia have or will be becoming Comcast customers.

in Moultonboro, the papers Adelphia included with recent bills indicates that Time Warner will become the cable provider....

Lakegeezer · 10-29-2006, 07:21 AM

Quote:

Originally Posted by TomC

in Moultonboro, the papers Adelphia included with recent bills indicates that Time Warner will become the cable provider....

The deal is done, but the same folks up in North Conway are running the show. The cable works OK when its working, but technical support is terrible. You can't just call North Conway and talk to the people that run the head-end. When I had a problem (DNS was not working even though the Internet was), it took me four sessions with Time Warner tech support for them to even admit that it was their problem. At one point they asked "Oh, are you one of the former Adelphia customers?" As if they wanted to wash their hands of the scum they had just purchased. I was told that a level two tech would call me within two hours - so I waited around - and then, just like magic, the problem was fixed... no call of acknowledgement from support. But, its a monopoly. No Verizon DSL or FIOS, and no satellite because I'm behind a hill. I'm left feeling glad I have high-speed Internet at all.

Steveo · 11-02-2006, 10:24 AM

Not that we need to hear more about Metrocast but I need to vent!!!

I just called Metrocast to turn off my seasonal service. I got the infamous initial recording with the options. I picked option #1 being the seasonal turn off option. Then I waited… I must not have a life but I really wanted to see how long it would go. After 30 minutes I started to email local Metrocast every 5 minutes with how long I was on hold. I also emailed the parent company Harron Communications with my complaint. After 1 hour of listening to their god awful commercials on the hold line the phone starting ringing on their end. I thought finally someone is going to pick up…but no, after 2 dozen rings where did it send me – back to the initial voice message - unbelievable. So I picked option #2 this time thinking they will respond faster to someone wanting new service. After 5 minutes on hold it started ringing so I thought I found the trick…but no, it went back to the main recording again. I picked option #1 again. After 1½ hours on hold I finally couldn’t take it anymore so I hung up, sent them an email stated that “they had won and beat me” I then sent and email to CEO (Jeff Cohen) of Harron Communications.

Don’t know if any of this will do any good but I like I said I needed to vent.

Steveo · 11-02-2006, 10:38 AM

Metrocast did respond to my email as follows:

Good Morning Mr. ,

Thank you for your email. Your service has been suspended for the
winter dated 10/31/2006.Please disregard any bill you may receive. I would
like to apologize for your inconvenience, due to the seasonal disconnects
and billing our call volume has been extremely high. Please feel free to
email at any time if this works better for you. As MetroCast updates our web
site, in the future you will be able to request service to be disconnected
through our web site.

Thank you,

Brenda
Customer Service
1-800-952-1001
Ext. 644

To be fair they did respond quickly (1 1/2 hours) to my email.

Skip · 11-02-2006, 10:48 AM

From the FCC FAQ web page on cable complaints:

How can I file a complaint against my cable company?
Complaints about rates or service should be directed to your local franchise authority. A franchising authority is the local municipal, county or other government organization that regulates certain aspects of the cable television industry at the state or local level. The name of the franchising authority may be on the front or back of your cable bill. If this information is not on your bill, contact your cable company or your local town or city hall.

In addition, filing a complaint with the FCC is very easy as this referenced link shows!

Good luck,

Skip

BBS · 11-02-2006, 11:50 AM

For those of you who hate voicemail jail, and want to talk to a real person rather than walking through menu choices (or hanging on hold) here's a neat website that gives you the keys to the castle.

http://gethuman.com/us/

Unfortunately, Metrocast isn't listed but I'm guessing that one of these tips might work to reach a human being.

Paugus Bay Lake Girl · 11-04-2006, 07:38 PM

Contact the townhall in your area.

11-02-2006, 10:24 AM	#3
Steveo Senior Member Join Date: Apr 2004 Posts: 524 Thanks: 47 Thanked 123 Times in 63 Posts	Another horror story about Metrocast Not that we need to hear more about Metrocast but I need to vent!!! I just called Metrocast to turn off my seasonal service. I got the infamous initial recording with the options. I picked option #1 being the seasonal turn off option. Then I waited… I must not have a life but I really wanted to see how long it would go. After 30 minutes I started to email local Metrocast every 5 minutes with how long I was on hold. I also emailed the parent company Harron Communications with my complaint. After 1 hour of listening to their god awful commercials on the hold line the phone starting ringing on their end. I thought finally someone is going to pick up…but no, after 2 dozen rings where did it send me – back to the initial voice message - unbelievable. So I picked option #2 this time thinking they will respond faster to someone wanting new service. After 5 minutes on hold it started ringing so I thought I found the trick…but no, it went back to the main recording again. I picked option #1 again. After 1½ hours on hold I finally couldn’t take it anymore so I hung up, sent them an email stated that *“they had won and beat me”* I then sent and email to CEO (Jeff Cohen) of Harron Communications. Don’t know if any of this will do any good but I like I said I needed to vent.

11-02-2006, 10:38 AM	#4
Steveo Senior Member Join Date: Apr 2004 Posts: 524 Thanks: 47 Thanked 123 Times in 63 Posts	To be fair Metrocast did respond to my email as follows: Good Morning Mr. , Thank you for your email. Your service has been suspended for the winter dated 10/31/2006.Please disregard any bill you may receive. I would like to apologize for your inconvenience, due to the seasonal disconnects and billing our call volume has been extremely high. Please feel free to email at any time if this works better for you. As MetroCast updates our web site, in the future you will be able to request service to be disconnected through our web site. Thank you, Brenda Customer Service 1-800-952-1001 Ext. 644 To be fair they did respond quickly (1 1/2 hours) to my email.

11-02-2006, 10:48 AM	#5
Skip Senior Member Join Date: Apr 2004 Location: Dover, NH Posts: 1,615 Thanks: 256 Thanked 514 Times in 182 Posts	Also notify your local authorities! From the FCC FAQ web page on cable complaints: How can I file a complaint against my cable company? Complaints about rates or service should be directed to your local franchise authority. A franchising authority is the local municipal, county or other government organization that regulates certain aspects of the cable television industry at the state or local level. The name of the franchising authority may be on the front or back of your cable bill. If this information is not on your bill, contact your cable company or your local town or city hall. In addition, filing a complaint with the FCC is very easy as this referenced link shows! Good luck, Skip

11-02-2006, 11:50 AM	#6
BBS Member Join Date: Apr 2004 Posts: 28 Thanks: 0 Thanked 0 Times in 0 Posts	Bypassing Automated Attendants For those of you who hate voicemail jail, and want to talk to a real person rather than walking through menu choices (or hanging on hold) here's a neat website that gives you the keys to the castle. http://gethuman.com/us/ Unfortunately, Metrocast isn't listed but I'm guessing that one of these tips might work to reach a human being.

11-04-2006, 07:38 PM	#7
Paugus Bay Lake Girl Member Join Date: Aug 2006 Location: Paugus Bay, Laconia NH Posts: 36 Thanks: 3 Thanked 0 Times in 0 Posts	Complain to the town about your cable company if your not happy Contact the townhall in your area. Last edited by Paugus Bay Lake Girl; 11-26-2006 at 09:16 AM.