Is there anything worse than Metrocast?

tis · 10-18-2006, 07:31 AM

MJM-Sounds just like conversations I've had, first with Dish Network, for which we never signed a contract. They said we did, they said it would take six weeks to research it, I finally had to call the company I ordered it from who got it straightened out. I never did get the reply (from them directly)I was supposed to after six weeks. Then when it wouldn't come in any more and over the phone adjusting didn't work, they were going to send someone out, at our charge, after they had assured us, it was their equipment and we would never get a service charge. These were only two of the major issues I had with them. When I cancelled, they expected us to go up on the roof in the snow and take it down and send it back to them. They assured me I would be charged if we waited until spring. They finally settled for a small part, can't remember what it was. Have had similar frustrating conversations with cable. When they installed it they, cut wires in three place. One of them was our phones so we had no phone service. When I called, she said, "Oh, no we don't cut your phone wire." It was so frustrating, I can't tell you. Anyway, we called the local office the next morning, fortunately one of the service guys gave us his number, and they came right away and fixed everything.

BUT WHAT DO YOU DO? IF YOU WANT TV, THEY HAVE US!

upthesaukee · 10-21-2006, 09:45 PM

We got up this morning (Saturday) after the high winds of Friday night and the ensuing power loss here in Alton Bay, and lo and behold the cable was out. Last time we lost cable for any period of time, I assumed (hate that word, and it did!) that someone else would be calling in from my street. Wrong it was only me, as in Moi, as in just us folks who were out. Called, got to talk to a real live person right off, and was back in business in about 4 hours.

This morning, I called (not wanting to assume again) right after 8 AM, the Saturday office is open time. I was faced with a voice menu that is 1. Seasonal disconnect, 2. business svcs, 3 billing questions, 4 something else, 5 downgrades and or disconnects, 6 internet problems, and 7 repeat the options. I hit 7 'cause I didn't hear anything about loss of power/service on both cable and internet. Still didn't hear anything, and didn't think that billing questions would be place to call, so I hit 6, and after a short wait, got a nice polite gentleman, to whom I explained my situation, and said he's probably not the person to talk to, but Metrocast, unlike the power companies, doesn't have a number to hit off their voice menu to report loss of service. He said, just hit 3, and transferred me (nice job, and very pleasant and respectful).

After an 18 minute wait, I finally got a nice lady, who took my information and said they should have it fixed today, thanked me for calling and we said goodbye. She was pleasant and understanding.

It just seemed a little strange not to mention loss of service as an option, and a little frustrating to have an 18 minute hold right when they are opening up. (my time was very short...not much more than a minute.)

I must say, I don't have too much to complain about Metrocast normally, but I can see the frustration others have had lately. Too bad.

10-21-2006, 09:45 PM	#2
upthesaukee Senior Member Join Date: Jan 2003 Location: Alton Bay Posts: 5,600 Blog Entries: 2 Thanks: 2,462 Thanked 1,983 Times in 1,083 Posts	Who ya gonna call???? We got up this morning (Saturday) after the high winds of Friday night and the ensuing power loss here in Alton Bay, and lo and behold the cable was out. Last time we lost cable for any period of time, I assumed (hate that word, and it did!) that someone else would be calling in from my street. Wrong it was only me, as in Moi, as in just us folks who were out. Called, got to talk to a real live person right off, and was back in business in about 4 hours. This morning, I called (not wanting to assume again) right after 8 AM, the Saturday office is open time. I was faced with a voice menu that is 1. Seasonal disconnect, 2. business svcs, 3 billing questions, 4 something else, 5 downgrades and or disconnects, 6 internet problems, and 7 repeat the options. I hit 7 'cause I didn't hear anything about loss of power/service on both cable and internet. Still didn't hear anything, and didn't think that billing questions would be place to call, so I hit 6, and after a short wait, got a nice polite gentleman, to whom I explained my situation, and said he's probably not the person to talk to, but Metrocast, unlike the power companies, doesn't have a number to hit off their voice menu to report loss of service. He said, just hit 3, and transferred me (nice job, and very pleasant and respectful). After an 18 minute wait, I finally got a nice lady, who took my information and said they should have it fixed today, thanked me for calling and we said goodbye. She was pleasant and understanding. It just seemed a little strange not to mention loss of service as an option, and a little frustrating to have an 18 minute hold right when they are opening up. (my time was very short...not much more than a minute.) I must say, I don't have too much to complain about Metrocast normally, but I can see the frustration others have had lately. Too bad. __________________ I Live Here... I am always UPTHESAUKEE !!!!

10-18-2006, 07:31 AM	#1
tis Senior Member Join Date: Jan 2006 Posts: 6,749 Thanks: 752 Thanked 1,459 Times in 1,016 Posts	MJM-Sounds just like conversations I've had, first with Dish Network, for which we never signed a contract. They said we did, they said it would take six weeks to research it, I finally had to call the company I ordered it from who got it straightened out. I never did get the reply (from them directly)I was supposed to after six weeks. Then when it wouldn't come in any more and over the phone adjusting didn't work, they were going to send someone out, at our charge, after they had assured us, it was their equipment and we would never get a service charge. These were only two of the major issues I had with them. When I cancelled, they expected us to go up on the roof in the snow and take it down and send it back to them. They assured me I would be charged if we waited until spring. They finally settled for a small part, can't remember what it was. Have had similar frustrating conversations with cable. When they installed it they, cut wires in three place. One of them was our phones so we had no phone service. When I called, she said, "Oh, no we don't cut your phone wire." It was so frustrating, I can't tell you. Anyway, we called the local office the next morning, fortunately one of the service guys gave us his number, and they came right away and fixed everything. BUT WHAT DO YOU DO? IF YOU WANT TV, THEY HAVE US!