New Coffee Shop in Meredith

[TiltonBB]

Originally Posted by MMCH

We are sorry that you did not have a good experience at the Mello Moose and hope that you might try us again in the future. We have had many positive customer interactions. And yes, we are not Ellen, however we hope to bring a great coffee house back to the area. It may take some time but we are willing to put in the effort! We truly believe customer feedback is important to our business. We are always available to speak with our customers about the likes, dislikes, and improvements that we can make. We wished we had the opportunity to talk to you about your disappointment while you were there.
Hope you give us another try in the future! Mark and Mo

Perfect response from the restaurant owner! On this forum we have seen other business owners respond and react negatively to comments and criticism and I think that hurts their business immensely. I wish you much success.

[Eyeboat]

The day we visited I believe Mark may have been in the back. The lady that waited on us, not Mo, was very nice, inviting, and all smiles. Definitely give MM another try sooner rather than later.

[winnipiseogee]

What a great place and addition to Meredith. I've been in at least a half dozen times now and the coffee, baked goods, and breakfast sandwiches have all been great. Plus, everyone there is incredibly nice.

Its wonderful that Meredith has a great coffee shop again!!!!

[Spider Girl]

Appreciate the response from the owners, and I will give you another try. In my defense, one of the reasons that I didn't say anything that day was because you were busy when we were leaving, and I didn't want to bring up issues in front of other customers. My recommendation is that you stop by tables, introduce yourself, and solicit feedback (as in "anything we can do to improve your experience?") directly. That way you will get to know us, and we you. Because you are new and trying to make the best impression, you need to be especially careful that what you serve is the top notch -- every time. If the bacon in my sandwich was like that pictured, it would have been fine. When I say burned, I mean BLACK and bitter.

But ... that was then, and the Forum feedback indicates that most people are enjoying this new restaurant. I'll chalk it up to opening jitters.

[sky's]

omg. Mark as a previous customer of yours in the sign business you always treated me and my business the best with great attention to detail. i wish you and your wife the absolute best and i personally have no doubt you will do very very well in your new venture. best wishes

[Long Island Baba]

With all the chatter here on the Forum I stopped into the new shop today. The sign said "Dirty Chai". Not knowing what that was, I asked and found out it was Chai with a shot of expresso. Certainly known to Starbucks fans, but likely not Dunkin diehards like me. The drink was available in vanilla or spice. I chose vanilla. I tell you it was marvelous! Absolutely marvelous!
I decided to stay and have a breakfast sandwich, the egg and cheese on croissant. It was light, fluffy and went down in a few bites.
There was also a small sampling of muffins and other small bites (cookies, eclairs, etc). Vegan and gluten free labels were on the display.
I was very pleased with my first visit and will keep them on the radar.

[MaidenCove07]

Originally Posted by TiltonBB

Perfect response from the restaurant owner! On this forum we have seen other business owners respond and react negatively to comments and criticism and I think that hurts their business immensely. I wish you much success.

I agree, nicely said! Looking forward to giving you a try!