Lobster Pound Disaster

[momof3]

My husband and I love the LP.
We went there Saturday night and had dinner, very happy with our service and the food. A small problem arose that was neither the waitress or the owners fault but we addressed the issue with the waitress to make her aware of the issue.She had the owner (I beleive it was Mike, but have never met him ) come over and talk to us about our concern. He was very attentive and then took one meal off the bill and gave us a free dessert...to us this was above and beyond what he needed to do. We will continue to go there!

[Winnipesaukee]

Originally Posted by jmen24

My post had nothing to do with food reviews. It was to point out the lack of character in how the current owner handles such reviews. Plain and simple. If customer service is not his strong point, perhaps he needs to hire a PR person for that.

Personally I have not eaten at the new lobster pound, so I would not and have not, had anything to say regarding the food.

He directly addressed the unnecessarily crass public "review" in a way which explained the issue and then defended his restaurant from unfair criticism. I wouldn't have changed a word if I were in his position. The word "malice" is accurate, almost defamous.

Lt. Dunleavy of the NHMP saidto me in an email, to paraphrase: "The truth can be found somewhere in the middle." In which case, I still side with the LP on this.

You can't prep and cook a filet of tuna in less than 20 minutes, much less be served a complete meal on a Saturday night in time to make a concert. And surely the OP did not actually tell his waitress that they needed to make the concert, or none of this would have happened.

[sa meredith]

Christ...this just gets better and better.
Just came back from 10 days in Meredith. Made two trips to LP (drinks/ apps only)...both experiences were perfect. Good fun, live music, nice buzz.
Tonight, logged on to computer for first time since getting home, and had to laugh out loud when I saw this thread still going strong.
I believe the OP...and believe that Mike Ray's posts are sincere as well...
But mostly I believe...and no one can tell me differently...that LP loves all this publicity, and it is indeed good for business. How can it not be????

[Skip]

Originally Posted by sa meredith

Christ...this just gets better and better.
Just came back from 10 days in Meredith. Made two trips to LP (drinks/ apps only)...both experiences were perfect. Good fun, live music, nice buzz.
Tonight, logged on to computer for first time since getting home, and had to laugh out loud when I saw this thread still going strong.
I believe the OP...and believe that Mike Ray's posts are sincere as well...
But mostly I believe...and no one can tell me differently...that LP loves all this publicity, and it is indeed good for business. How can it not be????

You make an excellent point sa....

The buzz about this place is amazing. I have never been there, but my wife is doing some extensive travelling in the next month or two, and I'll have plenty of bachelor time on my hands. The LP is one place I definitely will now try to make a roadtrip too.

Of course I'll check in here after I do....

[VtSteve]

Originally Posted by Skip

You make an excellent point sa....

The buzz about this place is amazing. I have never been there, but my wife is doing some extensive travelling in the next month or two, and I'll have plenty of bachelor time on my hands. The LP is one place I definitely will now try to make a roadtrip too.

Of course I'll check in here after I do....

I personally liked the ribs the best, but I am a rib freak

It's a fun place Skip. Say hi to Mike.

[jmen24]

Originally Posted by Skip

You make an excellent point sa....

The buzz about this place is amazing. I have never been there, but my wife is doing some extensive travelling in the next month or two, and I'll have plenty of bachelor time on my hands. The LP is one place I definitely will now try to make a roadtrip too.

Of course I'll check in here after I do....

I agree, about stopping in. I have wanted to try the new LP since it opened. It will happen eventually. I will probably not add a review of my food as I do not believe my taste is refined enough. But, good food is good food.

I really hope that my prior post is not being taken out of context. Mike has every right to defend his blood, sweat and tears. I just do not believe that the open forum is the venue for that conversation. You just do not see very many restuarant owners barking up that tree when it lands in front of them.

Remember, it is very important not to take Professional criticism, Personally.

[RLW]

Originally Posted by Skip

You make an excellent point sa....

The buzz about this place is amazing. I have never been there, but my wife is doing some extensive travelling in the next month or two, and I'll have plenty of bachelor time on my hands. The LP is one place I definitely will now try to make a roadtrip too.
Of course I'll check in here after I do....

Oh, that is bad Skip if you have to wait for the bride to go away before you can have bachelor time and eat out.