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Old 12-30-2011, 11:25 AM   #1
martbri7
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Default New $2 monthly fee from Verizon for paying online...

http://money.cnn.com/2011/12/29/tech...source=cnn_bin


Just a heads up to all my Lakes Region friends.....
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Old 12-30-2011, 11:41 AM   #2
Bear Island South
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Read through the comments section of the above article, you can send an email to the Marketing Director

Last edited by Bear Island South; 12-30-2011 at 11:47 AM. Reason: Re-phrase text
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Old 12-30-2011, 04:24 PM   #3
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Default Verizon Wireless’s $2 ‘Convenience Fee’ to Face FCC Scrutiny

By Alex Sherman
Dec. 30 (Bloomberg) -- Verizon Wireless, the largest U.S.
mobile carrier, will face a Federal Communications Commission
probe into its $2 “convenience fee” for users who make single
bill payments on a month-to-month basis online or by phone.
“On behalf of American consumers, we’re concerned about
Verizon’s actions and are looking into the matter,” Neil Grace,
an FCC spokesman, said in an e-mail. Grace didn’t give details
on what steps the agency may take.
Customers began criticizing Verizon Wireless on Twitter and
online-discussion forums yesterday after the Basking Ridge, New
Jersey-based company disclosed the fee, with some setting up
online petitions and calling for consumers to boycott the
carrier. Verizon Wireless isn’t considering canceling the charge
because it’s just one of many ways to pay your bill, including
others that are month-to-month options, said Brenda Raney, a
spokeswoman.
“Customers have a number of alternatives to pay their bill
and not incur the convenience fee,” Raney said. “Paying the
fee is an option, not an absolute.”
Verizon Wireless said it is adding the fee to address costs
it incurs for processing such payments. The charge doesn’t apply
to customers who enroll in automatic payment plans, use
electronic checks, pay at a Verizon Wireless store, send in
checks or pay through their online banking website.
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Old 12-30-2011, 04:29 PM   #4
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Default Then there were none....

Just got this email from CNN:

Verizon Wireless to scrap proposed $2 fee for one-time payments, citing "customer feedback."
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Old 12-30-2011, 04:50 PM   #5
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Quote:
Originally Posted by Ryan View Post
Just got this email from CNN:

Verizon Wireless to scrap proposed $2 fee for one-time payments, citing "customer feedback."
If only we could get Congress to be so responsive to "customer feedback"...
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Old 12-30-2011, 06:19 PM   #6
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Quote:
Originally Posted by patman View Post
If only we could get Congress to be so responsive to "customer feedback"...

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