Go Back   Winnipesaukee Forum > Winnipesaukee Forums > Boating
Home Forums Gallery Webcams Blogs YouTube Channel Classifieds Calendar Register FAQDonate Members List Search Today's Posts Mark Forums Read

Reply
 
Thread Tools Display Modes
Old 06-20-2018, 09:48 PM   #1
ACME on the Broads
Senior Member
 
Join Date: Mar 2017
Posts: 100
Thanks: 416
Thanked 80 Times in 42 Posts
Default WOW the Old Channel Marine

Just bought a new Bernnington pontoon from the great folks at Winnisquam Marine on Winnipesaukee......boat was flawless at delivery, the team painstakingly patient explaining all the systems and overall just very nice people to deal with.

Evan V in particular has been sensational, a Turbo Ski Swing that we wanted came in a week after delivery and to our surprise they proactively picked up the boat and delivered it back to us within 3 hours..THAT'S SERVICE!

So far we're thrilled with the Bennington, it's everything they said it would be and then some.....equally impressed with Evan, Maxwell and Brian (owner and his dad Ed) what an enjoyable experience to have such great customer service that comes in a sincere and honest way.

If you haven't yet visited the docks at WOW you should, great service, competitive gas prices and a ship store with most everything.

To the team at WOW, thanks for everything!
ACME on the Broads is offline   Reply With Quote
The Following 2 Users Say Thank You to ACME on the Broads For This Useful Post:
codeman671 (06-21-2018), upthesaukee (06-20-2018)
Old 06-21-2018, 05:38 AM   #2
codeman671
Senior Member
 
codeman671's Avatar
 
Join Date: Jan 2005
Posts: 3,345
Thanks: 206
Thanked 759 Times in 443 Posts
Default

Quote:
Originally Posted by ACME on the Broads View Post
Just bought a new Bernnington pontoon from the great folks at Winnisquam Marine on Winnipesaukee......boat was flawless at delivery, the team painstakingly patient explaining all the systems and overall just very nice people to deal with.

Evan V in particular has been sensational, a Turbo Ski Swing that we wanted came in a week after delivery and to our surprise they proactively picked up the boat and delivered it back to us within 3 hours..THAT'S SERVICE!

So far we're thrilled with the Bennington, it's everything they said it would be and then some.....equally impressed with Evan, Maxwell and Brian (owner and his dad Ed) what an enjoyable experience to have such great customer service that comes in a sincere and honest way.

If you haven't yet visited the docks at WOW you should, great service, competitive gas prices and a ship store with most everything.

To the team at WOW, thanks for everything!
Ryan, not Brian

They are the best around. Probably buying a Bennington from them this week.
codeman671 is offline   Reply With Quote
Old 06-21-2018, 06:48 AM   #3
ishoot308
Senior Member
 
Join Date: Feb 2008
Location: Gilford, NH / Welch Island
Posts: 5,907
Thanks: 2,279
Thanked 4,924 Times in 1,906 Posts
Default

Quote:
Originally Posted by ACME on the Broads View Post
Just bought a new Bernnington pontoon from the great folks at Winnisquam Marine on Winnipesaukee......boat was flawless at delivery, the team painstakingly patient explaining all the systems and overall just very nice people to deal with.

Evan V in particular has been sensational, a Turbo Ski Swing that we wanted came in a week after delivery and to our surprise they proactively picked up the boat and delivered it back to us within 3 hours..THAT'S SERVICE!

So far we're thrilled with the Bennington, it's everything they said it would be and then some.....equally impressed with Evan, Maxwell and Brian (owner and his dad Ed) what an enjoyable experience to have such great customer service that comes in a sincere and honest way.

If you haven't yet visited the docks at WOW you should, great service, competitive gas prices and a ship store with most everything.

To the team at WOW, thanks for everything!
Pics or it didn’t happen!! 😁😁

Congrats!

Dan
__________________
It's Always Sunny On Welch Island!!
ishoot308 is offline   Reply With Quote
The Following User Says Thank You to ishoot308 For This Useful Post:
ITD (06-22-2018)
Old 06-21-2018, 08:24 AM   #4
Doobs41378
Senior Member
 
Join Date: Jul 2016
Posts: 510
Thanks: 234
Thanked 88 Times in 73 Posts
Default

Congrats indeed. Jealous!


Sent from my iPhone using Winnipesaukee Forum mobile app
Doobs41378 is offline   Reply With Quote
Old 06-21-2018, 09:48 AM   #5
jbolty
Senior Member
 
Join Date: Jun 2015
Posts: 653
Thanks: 312
Thanked 244 Times in 143 Posts
Default

Thanks for posting the review. Far to often we all forget to take note of the positive since there is a lot more emotion built into complaining about something.

Another forum I moderate has a thread totally dedicated to positive reviews. There are plenty of complaints too but those must go elsewhere and having a place for it seems to encourage people to post good experiences.
jbolty is offline   Reply With Quote
Sponsored Links
Old 06-21-2018, 09:53 AM   #6
LIforrelaxin
Senior Member
 
LIforrelaxin's Avatar
 
Join Date: May 2006
Location: Long Island, not that one, the one on Winnipesaukee
Posts: 2,813
Thanks: 1,011
Thanked 878 Times in 513 Posts
Default

The business model at Winnisquam has always been one of service, focused on Sales. So it is not surprising that you have / are having a good experience with your purchase from them. I think once people get over the transition and growing pains of a new owner, (as there are many grumpy people over some of the changes)... it will all be for the best.

The only issue I have ever had with Winnisquam, since buying a boat from them, which caused me to stop using their service dept. Was that they didn't seem to like that fact that I always wanted explanations, as to why they felt something was necessary to be done. I didn't and don't maintain my vessel with a "open unquestioning check book".... I do maintain my boat with a "open check book" for all repairs that need to be done... After being told my boat needed a tune up in the spring, after having just been tuned up in the fall, didn't sit right with me. A little attention to the carburetor, with some cleaner, and resetting the timing was all it took.... as opposed to changing all the plugs, distributor, and cap...In my case they lost sight of the fact, that I used there service dept. for convenience, so that my weekends didn't have to be tied up with maintenance activities and I could just use the boat.
__________________
Life is about how much time you can spend relaxing... I do it on an island that isn't really an island.....
LIforrelaxin is offline   Reply With Quote
The Following User Says Thank You to LIforrelaxin For This Useful Post:
WinnisquamZ (06-22-2018)
Old 06-22-2018, 08:04 AM   #7
VitaBene
Senior Member
 
VitaBene's Avatar
 
Join Date: Jul 2007
Location: Moultonborough
Posts: 3,527
Thanks: 1,561
Thanked 1,599 Times in 820 Posts
Default

WOW got hammered on the I boat on Winni FB page for their handling of legacy slip renters, rightly so it would seem.
VitaBene is offline   Reply With Quote
Old 06-22-2018, 08:20 AM   #8
Phantom
Senior Member
 
Phantom's Avatar
 
Join Date: Jul 2005
Location: Berlin, Ma / Gilford
Posts: 1,931
Thanks: 445
Thanked 604 Times in 340 Posts
Default

Vita -- can't find it ….. can you cut/paste it here

.
__________________
A bad day on the Big Lake (although I've never had one) - Still beats a day at the office!!
Phantom is offline   Reply With Quote
Old 06-22-2018, 08:31 AM   #9
ACME on the Broads
Senior Member
 
Join Date: Mar 2017
Posts: 100
Thanks: 416
Thanked 80 Times in 42 Posts
Default My Error

Then make sure you buy it from Ryan and not Brian........Seriously, thanks for the correction, must be getting old or trying to type too fast.

Hope you enjoy your new boat as much as we are, congrats.
ACME on the Broads is offline   Reply With Quote
Old 06-22-2018, 08:56 AM   #10
VitaBene
Senior Member
 
VitaBene's Avatar
 
Join Date: Jul 2007
Location: Moultonborough
Posts: 3,527
Thanks: 1,561
Thanked 1,599 Times in 820 Posts
Default

Quote:
Originally Posted by Phantom View Post
Vita -- can't find it ….. can you cut/paste it here

.
https://www.facebook.com/groups/142345922446654/permalink/2139510509396842/


There is another one out there somewhere too, I just cant find it now.
VitaBene is offline   Reply With Quote
Old 06-22-2018, 10:55 AM   #11
thinkxingu
Senior Member
 
thinkxingu's Avatar
 
Join Date: Jul 2014
Posts: 5,939
Thanks: 1,152
Thanked 1,959 Times in 1,210 Posts
Default

Quote:
Originally Posted by VitaBene View Post
https://www.facebook.com/groups/142345922446654/permalink/2139510509396842/


There is another one out there somewhere too, I just cant find it now.
There were quite a few complaint threads about WOW, both in terms of people losing their spots and in terms of price increases.

Congrats on the new boat!!!

Sent from my Moto G (5S) Plus using Tapatalk
thinkxingu is offline   Reply With Quote
The Following User Says Thank You to thinkxingu For This Useful Post:
VitaBene (06-22-2018)
Old 06-22-2018, 05:05 PM   #12
Hillcountry
Senior Member
 
Hillcountry's Avatar
 
Join Date: Apr 2016
Location: In the hills
Posts: 2,342
Thanks: 1,580
Thanked 761 Times in 456 Posts
Default

Quote:
Originally Posted by VitaBene View Post
WOW got hammered on the I boat on Winni FB page for their handling of legacy slip renters, rightly so it would seem.
Hmmmm..”legacy slip owners”
I would tend to think that if a business gets sold, the new owner can rightfully, do what they want with slips as the “legacy” renters were not part of the new business owner’s “legacy” after all.
They’re simply creating new slip renters that may or may not become long term or “legacy” as you call them, renters.
Business is business. Go with the flow or get out of the way...
Hillcountry is offline   Reply With Quote
Old 06-23-2018, 07:03 AM   #13
The Real BigGuy
Senior Member
 
Join Date: Apr 2004
Posts: 1,097
Thanks: 107
Thanked 409 Times in 243 Posts
Default

Like everything, I imagine there are 2 sides to the story. I’d love to hear WOWs as this doesn’t sound like the way they do business.


Sent from my iPhone using Winnipesaukee Forum mobile app
The Real BigGuy is offline   Reply With Quote
Old 06-27-2018, 12:26 PM   #14
SIKSUKR
Senior Member
 
SIKSUKR's Avatar
 
Join Date: Apr 2004
Posts: 5,075
Thanks: 215
Thanked 903 Times in 509 Posts
Default

Essentially people were pretty mad about losing their slips through no fault of their own. I understand WOW wanted slips to help sell new boats. Both sides have legitimate arguments imo.
__________________
SIKSUKR
SIKSUKR is offline   Reply With Quote
Old 06-29-2018, 09:07 AM   #15
VitaBene
Senior Member
 
VitaBene's Avatar
 
Join Date: Jul 2007
Location: Moultonborough
Posts: 3,527
Thanks: 1,561
Thanked 1,599 Times in 820 Posts
Default

Quote:
Originally Posted by Hillcountry View Post
Hmmmm..”legacy slip owners”
I would tend to think that if a business gets sold, the new owner can rightfully, do what they want with slips as the “legacy” renters were not part of the new business owner’s “legacy” after all.
They’re simply creating new slip renters that may or may not become long term or “legacy” as you call them, renters.
Business is business. Go with the flow or get out of the way...
I never wrote "legacy slip owners", I wrote renters. The new owners can choose to run their business as they see fit, but their lack of notice to renters stinks of bad business. If you had a slip for 6 years, and the only way that you knew it was not renewed was a lack of a deposit request, I am sure you would not be so casual about the situation. Thanks for the business lesson
VitaBene is offline   Reply With Quote
Old 06-29-2018, 01:10 PM   #16
Hillcountry
Senior Member
 
Hillcountry's Avatar
 
Join Date: Apr 2016
Location: In the hills
Posts: 2,342
Thanks: 1,580
Thanked 761 Times in 456 Posts
Default

Quote:
Originally Posted by VitaBene View Post
I never wrote "legacy slip owners", I wrote renters. The new owners can choose to run their business as they see fit, but their lack of notice to renters stinks of bad business. If you had a slip for 6 years, and the only way that you knew it was not renewed was a lack of a deposit request, I am sure you would not be so casual about the situation. Thanks for the business lesson

You’re welcome!
Hmmm my mistake on that (renter/owner) point but I still hold to the new owner doing as he pleases...
Hillcountry is offline   Reply With Quote
Reply

Bookmarks

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On

Forum Jump


All times are GMT -5. The time now is 07:26 PM.


Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2024, vBulletin Solutions Inc.

This page was generated in 0.21560 seconds