TWC/Spectrum Seasonal holds

[Flylady]

Heads up for seasonal clients...I just placed my service on seasonal hold and the price increased from 10.00 a month to 22.95 a month. They could not provide me with any benefit to place on hold verses disconnect the service. So I disconnected the service and will use the winter to look for other TV/internet options.

[MAXUM]

And the cable companies are wondering why people more and more people are unplugging!

[chocophile]

We have internet-only in Tuftonboro, and the seasonal charge is $4.99.

[Descant]

Aggravating. we used to suspend in the winter and get a $0.00 bill. Need to look at this from a regulatory respective. "Deregulation" Came from Rep. Jeb Bradley when he chaired the House Science and Technology Committee years ago. Now Senator Jeb Bradley. Deregulation was probably good, but I pay more now than I did before, at least in the "off" season. If I pay more in the "busy" season, I can't tell.

[tis]

Spectrum is worse than Time Warner was. Flylady is right, it has gone up for seasonal to 22.95. Also if you call to put it on seasonal for a certain date, they just might shut it down immediately and you don't have any cable or internet while you are still here. So they are suggesting you call the day before you leave to put it on suspension. They don't know anything there. You spend hours and many transfers on the phone and just shake your head after you are done with them.

[SIKSUKR]

Not sure what you guys are talking about but I just got my bill again today from TW/Spectrum for my ski house. I have it on seasonal and it costs $5.08.

[tis]

Seasonal TV Seasonal Internet
monthly rate during Seasonal Service period will be $22.68. Please call us at 1-800-892-2253 or visit one of our stores if you have any questions concerning Seasonal Service.



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[Dave M]

Does it cost more to go seasonal with TV AND internet versus just TV. I been paying the $5.00+ for my seasonal rate on just my TV.

Dave M

[Flylady]

Good points. I asked specifically if there were other options. None were given. In prior years the fee was $5.00 for TV and $5.00 for internet. I was told that was the rental cost of the equipment. This year I replaced the modem with my own so in theory my cost should have been $5.00 if the price change had not gone forward. I called one last time to see if they were willing to do something to retain my relationships and the best they would go was 14.99 a month on seasonal. Good luck all....

[Doobs41378]

Originally Posted by Flylady

Good points. I asked specifically if there were other options. None were given. In prior years the fee was $5.00 for TV and $5.00 for internet. I was told that was the rental cost of the equipment. This year I replaced the modem with my own so in theory my cost should have been $5.00 if the price change had not gone forward.

Last year ours was $15.00. $5.00 for each cable, internet and phone. My only bill this year on hold was pro rated do not sure what it will look like. I do agree these cable companies are the worst.


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[SIKSUKR]

Originally Posted by tis

Seasonal TV Seasonal Internet
monthly rate during Seasonal Service period will be $22.68. Please call us at 1-800-892-2253 or visit one of our stores if you have any questions concerning Seasonal Service.
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Ahh,now I see.Mine is only for tv.

[chocophile]

Originally Posted by Flylady

Good points. I asked specifically if there were other options. None were given. In prior years the fee was $5.00 for TV and $5.00 for internet. I was told that was the rental cost of the equipment. This year I replaced the modem with my own so in theory my cost should have been $5.00 if the price change had not gone forward. I called one last time to see if they were willing to do something to retain my relationships and the best they would go was 14.99 a month on seasonal. Good luck all....

My seasonal rate came from my online account... maybe the online price is less than the price quoted by a rep...

[mishman]

I hope Directv does not up their season disconnect charge or see you later.

[Senter Cove Guy]

Originally Posted by Flylady

Good points. I asked specifically if there were other options. None were given. In prior years the fee was $5.00 for TV and $5.00 for internet. I was told that was the rental cost of the equipment. This year I replaced the modem with my own so in theory my cost should have been $5.00 if the price change had not gone forward. I called one last time to see if they were willing to do something to retain my relationships and the best they would go was 14.99 a month on seasonal. Good luck all....

I have Spectrum TV and Internet. They provided the cable TV box and I provided the modem.

Rather than putting anything on seasonal hold, I disconnected both services, therefore, no seasonal charges. They require that I return my cable TV box which I don't want to do. If I don't return the cable TV box, they charge me a one time charge of about $125. Come next spring when I want to reconnect, I call and reconnect internet and TV (using the retained cable TV box) at the prevailing promotional rates and they said that they will credit me the $125 one time charge. To me, that's a win/win.

[Flylady]

Follow-up...I disconnected..left and then received a bill for the cable box not being returned. I called them and said I could not return it as it was in NH and I am not. Told them I would return it in the spring when I returned. The next month I got a letter from a collection company!

Now I am wondering since I have Spectrum in CA. full time can I use thE MOBILE SPECTRUM APP and stream to my TV in NH? Guessing I will only get west cost version and no local....any suggestions?