AT&T/Direct TV...WARNING

[garysanfran]

Went to place them on "vacation hold" for about $15/month while away. Here's their policy..

"Have a combination of internet, phone, or U-verse TV service? You’ll have to put each one on hold. You can place all other AT&T services on Vacation Hold as needed. For example, if you have DIRECTV, AT&T Internet, and AT&T Phone, you can keep DIRECTV active, but you’ll have to suspend AT&T Phone and Internet together.

You can put your service on Vacation Hold twice within a 12-month period. The minimum time you can suspend service is 2 months and the maximum is 9 months.

You’ll have to meet these requirements to place your service on hold:
Account in good standing
Active service for at least 30 days
Start date between 10 and 30 days from the day you request the hold
Restoration of service between 60 and 270 days from the start date"...


Met all these requirements and was told they can't do it (they did it last year) because they are getting an "error message".

I kicked this up as high as I could with no satisfaction and no explanation...

My choice...

Pay $197 for 6 months or cancel the service.

Good riddance AT&T and go to hell!