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Old 01-13-2020, 11:51 AM   #1
TheProfessor
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Default Laconia - New Car Dealership

Yep. Another story. This time from my neighbor.

Neighbor needs new tires.
Neighbor gets a valid coupon. The coupon states any participating brand new car dealership. Neighbor goes to new car dealership in Laconia and asks if they are a participating dealership. Yes.

Coupon states that participating dealership will price match any legitimate tire price within 100 miles. Six tire brands are listed on coupon. Neighbor goes to VIP in Laconia. VIP has the tire brand, name, and size listed in coupon. Neighbor gets a price for a tire. Just the tire at this point.

Neighbor goes to new car dealership and asks if they will match the VIP price. A picture/price/size/model name printout from computer. Well . . . they will if one brings in the specific tire model number of tire. Neighbor goes back to VIP and obtains specific tire number - not name of the tire but a specific model number/size. Neighbor goes back to Laconia new car dealership. Provides the specific tire model number. No . . . "we have the number already". We need the specific model number on VIP stationary. Back to VIP tire and gets the specific tire model number on VIP stationary. Back to new Laconia new car dealership. OK. Yes. They will match the price.

Neighbor makes an appointment to buy and have tires put on vehicle. Mounting and balancing of course are always extra anyplace.

The tire pressure monitoring system is working properly. But since the car is 10 years old. Neighbor purchases new TPMS sensors on line. The exact same as the ones on the vehicle OEM. Neighbor telephones the manufacturer of the TPMS sensors to make sure that there is no programing needed. All that is needed is to "mate" the sensors to the vehicle. The new TPMS sensors are preprogrammed to her vehicle. The TPMS sensors are the exact same as on vehicle before new tires put on.

The tires had to be ordered. So an appointment is made.

Neighbor goes back to Laconia new car dealership. Neighbor asks for mechanic to save old TPMS sensors to be used as spares if needed. Service writer comes to neighbor and states that mechanic broke one of the sensors. Taking it off rim. Rusted she states. Neighbor asks to view all of the old sensors. There is no rust as they are made out of metal that does not rust.

Then the Laconia service writer goes to neighbor in waiting room and states that she needs an alignment. A colored printout shows that vehicle is out of alignment.

BUT. Neighbor went to Tire Warehouse two days earlier and had the car - all wheels aligned. Neighbor has the alignment printout from Tire Warehouse.

No new alignment is requested at the Laconian new car dealership. When all was completed. Neighbor asks to speak with the person at the Laconia new car dealership that checked the alignment. As there is a difference of opinion as the whether the car needs an alignment or not. Well . . . apparently, the Laconia new car dealership never put neighbors car on the alignment machine. All that the Laconia new car dealership does is "take a picture" of the car as it is driven into the dealership service area. A picture? Yes. And that picture machine will state if car is in alignment or not in alignment. At that point the neighbor shows the service writer the printout from Tire Warehouse on Union Ave. that states that vehicle just had an alignment. And No - the neighbor did not hit any curbs or potholes in the last two days.

So the neighbor states to the Laconia new car dealership that either their picture alignment machine is not working properly OR the Tire Warehouse alignment is not working properly. Well . . . the Laconia new car dealership asks if they can drive the completed car through the picture machine again to double check. Opps. The Laconia new car dealership alignment picture machine must have made a mistake the first time through - as the completed car with new tires passes 100% in alignment. Sorry . . . my neighbor is told.

The Laconia new car dealership service person states that their shop cannot "mate" the new TPMS sensors. The TPMS dash light is ON.

A quick trip down to Tire Warehouse on Union Ave. and the new sensors are mated within minutes at NO CHARGE. Even though the tires were purchased at the Laconia new car dealership.

The vehicle now drives straight and true with the TPMS light OFF.

Is the alignment thing a scam or was this a legitimate mistake by the Laconia new car dealership machine?

And to add to this. Neighbor did not check receipt if the Laconia new car dealership matched the VIP tire price - as there was a previous discussion and agreement as to price of tires. Opps. The Laconia new car dealership had NOT matched the VIP tire price. The Laconia new car dealership had charged full retail for the new tires. Negating the previous agreed upon price of the tires.

No, the name of the Laconia new car dealership will not be made. So that question need not be asked. Or won't be answered. Reach your own conclusions.
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