Dinner at the Lobster Pound

MeredithBay · 07-06-2008, 05:45 PM

I have given the Lobster pound a try 3 times. This last time our entire table of 7 vowed we will never return. I have NEVER been treated so poorly in my life at a restaurant. Not only did we feel like we were overcharged for our drinks and appetizers, but a person at our table ordered Fried scallops for $15.95. On our bill they charged us for baked stuffed scallops for $21.40, we asked if they could take care of it considering we didn't order that. The manager came over, laughed, and said "are you really complaining about $5? Sorry there is nothing I can do". We were astonished. The food and drinks are overpriced and that manager was absolutely beyond rude. Where do they get off charging people for something they didn't order and then saying "too bad". Appalling.

Irish mist · 07-06-2008, 06:01 PM

Quote:

Originally Posted by MeredithBay

I have given the Lobster pound a try 3 times. This last time our entire table of 7 vowed we will never return. I have NEVER been treated so poorly in my life at a restaurant. Not only did we feel like we were overcharged for our drinks and appetizers, but a person at our table ordered Fried scallops for $15.95. On our bill they charged us for baked stuffed scallops for $21.40, we asked if they could take care of it considering we didn't order that. The manager came over, laughed, and said "are you really complaining about $5? Sorry there is nothing I can do". We were astonished. The food and drinks are overpriced and that manager was absolutely beyond rude. Where do they get off charging people for something they didn't order and then saying "too bad". Appalling.

This sounds like pure BULL !!!

EricP · 07-06-2008, 07:10 PM

Quote:

Originally Posted by Irish mist

This sounds like pure BULL !!!

I can't believe they wouldn't fix a bill, that's the craziest thing I've heard since last night. I agree it has to be bull.

MeredithBay · 07-06-2008, 08:45 PM

This is not "bull". I wouldn't waste my time complaining about somthing if it wasn't serious. I am a huge believer in supporting local business, and actually never have complained or posted anything negative about anyone, but this blew me out of the water. I have never been treated so poorly in my life. I have 7 others that will agree, actually 8 including the poor waitress that offered to pay for the wrong meal herself after her manager refused to help us.

Mr. V · 07-06-2008, 10:25 PM

Quote:

Originally Posted by MeredithBay

This is not "bull". I wouldn't waste my time complaining about somthing if it wasn't serious. I am a huge believer in supporting local business, and actually never have complained or posted anything negative about anyone, but this blew me out of the water. I have never been treated so poorly in my life. I have 7 others that will agree, actually 8 including the poor waitress that offered to pay for the wrong meal herself after her manager refused to help us.

Your first post was a complaint; this is your second post.

Certainly you are correct when you say you "never have complained or posted anything negative about anyone," because you are brand new to the board.

The jury is still out, newbie.

jetskier · 07-06-2008, 11:13 PM

Quote:

Originally Posted by MeredithBay

This is not "bull". I wouldn't waste my time complaining about somthing if it wasn't serious. I am a huge believer in supporting local business, and actually never have complained or posted anything negative about anyone, but this blew me out of the water. I have never been treated so poorly in my life. I have 7 others that will agree, actually 8 including the poor waitress that offered to pay for the wrong meal herself after her manager refused to help us.

I have been pondering whether to try Lobster Pound this season. There seems to be a plethera of very bad experiences. Has anyone had a good experience there? Does the management wish to respond to any of the discussed issues?

If not, I am just going to write it off this season. There are too many decent restaurants deserving patronage in the area.

Jetskier

wMw · 07-07-2008, 09:42 AM

Quote:

Originally Posted by jetskier

I have been pondering whether to try Lobster Pound this season. There seems to be a plethera of very bad experiences. Has anyone had a good experience there?

Jetskier

I went there one very hot night just before bike week with a couple of friends. Service was fine, food was ok, air-conditioner was not keeping up...we found it a bit too warm inside. All-in-all not a memorable experience but nothing really to complain about.

I, too, will go back someday, maybe on a perfect weather day so I can enjoy the view from the deck. I hope that they are able to sort out their problems and make a successful go of it.

This'nThat · 07-07-2008, 09:22 PM

Quote:

Originally Posted by jetskier

I have been pondering whether to try Lobster Pound this season. There seems to be a plethera of very bad experiences. Has anyone had a good experience there? Does the management wish to respond to any of the discussed issues?

If not, I am just going to write it off this season. There are too many decent restaurants deserving patronage in the area.

I haven't been to the "new" lobster pound. But my experience last year was so horrible, and the comments this year have been too negative for me to venture out again. I would need to hear 15 or so different people all claim to have a wonderful, reasonably-priced meal for me to ever go back there again.

chipj29 · 07-07-2008, 07:01 AM

Quote:

Originally Posted by MeredithBay

This is not "bull". I wouldn't waste my time complaining about somthing if it wasn't serious. I am a huge believer in supporting local business, and actually never have complained or posted anything negative about anyone, but this blew me out of the water. I have never been treated so poorly in my life. I have 7 others that will agree, actually 8 including the poor waitress that offered to pay for the wrong meal herself after her manager refused to help us.

Wow...just wow. That manager doesn't deserve to be employed...period.

Irish mist · 07-07-2008, 03:09 PM

Quote:

Originally Posted by MeredithBay

This is not "bull". I wouldn't waste my time complaining about somthing if it wasn't serious. I am a huge believer in supporting local business, and actually never have complained or posted anything negative about anyone, but this blew me out of the water. I have never been treated so poorly in my life. I have 7 others that will agree, actually 8 including the poor waitress that offered to pay for the wrong meal herself after her manager refused to help us.

Really, I'm having a difficult time believing this. I hope the Lobster Pound people come out here, because this just sounds like fiction to me. There's more to this story than meets the eye I think.

Overlake97 · 07-07-2008, 06:02 PM

If they really served "fried," but charged for "baked stuffed," there is no way you should have paid the higher price. If you were served the baked stuffed...said nothing and ate it...and THEN complained about paying for it..well that changes things slightly (I guess the customer could have assumed the 'baked' was LP's version of 'fried').

Also, you say you were overcharged for drinks and appetizers; does this mean they charged you for more of these than you actually ordered and/or received? Or that they charged more than the menu's listed price? In either case (plus the baked stuffed case) a restaurant cannot FORCE you to pay for food you did not eat/receive or charge you more than the menu price. If paying cash, just deduct the amount overcharged from your payment. With credit card, just tell them how much to charge the card. I don't think they can charge more than you state. If so, just don't sign it. Finally, you can always pay with a credit card, then call your card company and have them refuse payment. I think this still works.

MeredithBay · 07-07-2008, 08:05 PM

No, of course we didn't make the waitress pay. In the end the money wasn't the issue, it was the fact that you order something and get charged for something similar, but that you didn't order.

Actually Overlake97 i said "we felt like we were overcharged for drinks and appetizers". What I am saying is the appetizer portions were tiny and expensive, and a pitcher of sangria was cheaper by the glass than by the pitcher, which we thought was unusual.

Be a sceptic if you would like, but I have never had something like this happen to me at a restaurant period.

sa meredith · 07-08-2008, 07:58 AM

Quote:

Originally Posted by MeredithBay

No, of course we didn't make the waitress pay. In the end the money wasn't the issue, it was the fact that you order something and get charged for something similar, but that you didn't order.

Actually Overlake97 i said "we felt like we were overcharged for drinks and appetizers". What I am saying is the appetizer portions were tiny and expensive, and a pitcher of sangria was cheaper by the glass than by the pitcher, which we thought was unusual.

Be a sceptic if you would like, but I have never had something like this happen to me at a restaurant period.

While I'm sure your experience was poor, as were many written about on this board, and they should have adjusted your bill, the situation is now a bit clearer for the rest of us. It would seem (as you never mention it in your last post) that "baked stuffed" was indeed served, as opposed to the ordered "fried".
While this does not excuse the poor attitude of the manager, it at least would explain his behavior. Baked stuffed came out, was eaten, and he wanted it paid for. I still agree with you however. The bill should have been adjusted.

Heff · 07-08-2008, 02:58 PM

They must be doing some things right since there was a 2 hour wait Saturday night! Has anyone had an positive experiences??? The outdoor 2nd floor patio is a nice addition to the area!

sa meredith · 07-08-2008, 04:08 PM

Heff...
I believe it has been stated earlier in this thread...
If a new restaurant isn't full full full at THAT location, on a warm Saturday night, in July, there would be a major problem. They are going to be full in July thru mid to late August by simply unlocking the doors. Now, I believe the impression they make during that time will determine how successful they are.

krm · 07-08-2008, 04:26 PM

Been twice, they serve a good bucket of beer with good view hopefully the food will catch up to the good view. It would be a shame if you could not go and enjoy the view bc they went under.

COWISLAND NH · 07-14-2008, 11:15 AM

Well we went back Friday night. It was great. The service, food, & live band were all good (w/ fire works!!)

. I'm glad we went back. Had the lobster, crab legs and buff chicken.....yummy. I encourage everyone to give it a try...we will be regulars now!

tricia1218 · 07-20-2008, 02:52 PM

We went there on a Wednesday night and all I can say was the waiter was nice and the calamari was good, other than that I would not go back for dinner, maybe drinks.

One of our group ordered Shrimp Fradiavlo and it tasted like spagetti O's sauce, I ordered the scampi and there was no flavor at all, it was like a water sauce with shrimp, another ordered the steak tips and they were cold.

I like to give places the benefit of the doubt and read the reviews here before and thought they just need time to work it out, in this case they really need to step it up in the kitchen because the food was not good. There was a little wait for our food and even that I can let go if it is worth it, this was not worth it.

Paugusbaby · 07-21-2008, 12:45 PM

I had dinner at the Lobster Pound Saturday night. We have waited a bit to give them time to work out the kinks I have read about here. Things started off good - we arrived at 8:05 and were told there would be a 20 min wait - it was exactly 20 minutes! It was down hill from there. We were seated right across from teh kitchen - which has no doors. I must say, it did prove interesting to watch the servers slip and slip dangerously all over the place while 3 to 4 men (who appeared to be either owners or managers) sat there and did basically nothing. Our waitress came over and appeared less than thrilled to be there. She took our order. I ordered the rib eye steak with a baked potato and was told they don't have "baked" they have "grilled" and I knew right away what that meant - they bake them all ahead of time and then cut them and half and grill them when it's time to be served. Oh well. My BF ordered the steak tips. I asked for dressing choices for my salad and, reluctantly, was told of several choices other than the "house" (and go the distrint impression it's an issue). Then the waiting began. Both steaks were ordered medium rare. . . after about 45 minutes (OH - and we ordered sodas when we got there and they were NEVER refilled) I finally had to ask if dinner was coming - she said she'd check with the manager. She came back and said our food was in like for plateing and it would be 3 to 4 minutes. All you steak eaters out there can feel my pain - obviously our steaks were done and sitting there - although "resting" it means they also continued to cook. The waitress then went on to tell us what a horrible night she was having, people were stiffing her b/c they were not happy, etc. My mom was a waitress and I do not hold kitchen issues against the server - but this one was less than friendly. ANYWAY, our food came. The steak was quite good. Not $25.00 good - but not horrible and cooked nicely. The steak tips were mixed. Some were well done and others were medium rare (as ordered). The potatoes were as expected - warm but hard near the skin. Presentation was zero. I think the worst part was watching those four gentlemen just sit there. The should have been walking around chatting with customers - or helping their poor staff who were running around crazy - or perhaps trying to do something about the floor they were all slipping on (we did see some dropped food as a result of this). Anyway - I have no plans to return any time soon.

aquadocton · 07-08-2008, 07:29 AM

Quote:

Originally Posted by MeredithBay

I have given the Lobster pound a try 3 times. This last time our entire table of 7 vowed we will never return. I have NEVER been treated so poorly in my life at a restaurant. Not only did we feel like we were overcharged for our drinks and appetizers, but a person at our table ordered Fried scallops for $15.95. On our bill they charged us for baked stuffed scallops for $21.40, we asked if they could take care of it considering we didn't order that. The manager came over, laughed, and said "are you really complaining about $5? Sorry there is nothing I can do". We were astonished. The food and drinks are overpriced and that manager was absolutely beyond rude. Where do they get off charging people for something they didn't order and then saying "too bad". Appalling.

Meredith Bay,
I didn't see a date anywhere in your messages. Did this happen at the "new" Lobster Pound which opened in June or the old one?

07-07-2008, 06:02 PM	#11
Overlake97 Senior Member Join Date: Feb 2008 Location: Gilford Posts: 246 Thanks: 146 Thanked 58 Times in 42 Posts	I agree with SA Meredith: more info is needed. If they really served "fried," but charged for "baked stuffed," there is no way you should have paid the higher price. If you were served the baked stuffed...said nothing and ate it...and THEN complained about paying for it..well that changes things slightly (I guess the customer could have assumed the 'baked' was LP's version of 'fried'). Also, you say you were overcharged for drinks and appetizers; does this mean they charged you for more of these than you actually ordered and/or received? Or that they charged more than the menu's listed price? In either case (plus the baked stuffed case) a restaurant cannot FORCE you to pay for food you did not eat/receive or charge you more than the menu price. If paying cash, just deduct the amount overcharged from your payment. With credit card, just tell them how much to charge the card. I don't think they can charge more than you state. If so, just don't sign it. Finally, you can always pay with a credit card, then call your card company and have them refuse payment. I think this still works.

07-08-2008, 04:08 PM	#15
sa meredith Senior Member Join Date: Jun 2007 Posts: 986 Blog Entries: 1 Thanks: 32 Thanked 352 Times in 137 Posts	as said before... Heff... I believe it has been stated earlier in this thread... If a new restaurant isn't full full full at THAT location, on a warm Saturday night, in July, there would be a major problem. They are going to be full in July thru mid to late August by simply unlocking the doors. Now, I believe the impression they make during that time will determine how successful they are.

07-08-2008, 04:26 PM	#16
krm Member Join Date: Apr 2007 Posts: 39 Thanks: 1 Thanked 0 Times in 0 Posts	buckets! Been twice, they serve a good bucket of beer with good view hopefully the food will catch up to the good view. It would be a shame if you could not go and enjoy the view bc they went under.

07-14-2008, 11:15 AM	#17
COWISLAND NH Member Join Date: Jan 2008 Posts: 35 Thanks: 0 Thanked 0 Times in 0 Posts	There getting good! Well we went back Friday night. It was great. The service, food, & live band were all good (w/ fire works!!). I'm glad we went back. Had the lobster, crab legs and buff chicken.....yummy. I encourage everyone to give it a try...we will be regulars now!

07-21-2008, 12:45 PM	#19
Paugusbaby Junior Member Join Date: Aug 2007 Posts: 15 Thanks: 2 Thanked 1 Time in 1 Post	Sad to report. . . I had dinner at the Lobster Pound Saturday night. We have waited a bit to give them time to work out the kinks I have read about here. Things started off good - we arrived at 8:05 and were told there would be a 20 min wait - it was exactly 20 minutes! It was down hill from there. We were seated right across from teh kitchen - which has no doors. I must say, it did prove interesting to watch the servers slip and slip dangerously all over the place while 3 to 4 men (who appeared to be either owners or managers) sat there and did basically nothing. Our waitress came over and appeared less than thrilled to be there. She took our order. I ordered the rib eye steak with a baked potato and was told they don't have "baked" they have "grilled" and I knew right away what that meant - they bake them all ahead of time and then cut them and half and grill them when it's time to be served. Oh well. My BF ordered the steak tips. I asked for dressing choices for my salad and, reluctantly, was told of several choices other than the "house" (and go the distrint impression it's an issue). Then the waiting began. Both steaks were ordered medium rare. . . after about 45 minutes (OH - and we ordered sodas when we got there and they were NEVER refilled) I finally had to ask if dinner was coming - she said she'd check with the manager. She came back and said our food was in like for plateing and it would be 3 to 4 minutes. All you steak eaters out there can feel my pain - obviously our steaks were done and sitting there - although "resting" it means they also continued to cook. The waitress then went on to tell us what a horrible night she was having, people were stiffing her b/c they were not happy, etc. My mom was a waitress and I do not hold kitchen issues against the server - but this one was less than friendly. ANYWAY, our food came. The steak was quite good. Not $25.00 good - but not horrible and cooked nicely. The steak tips were mixed. Some were well done and others were medium rare (as ordered). The potatoes were as expected - warm but hard near the skin. Presentation was zero. I think the worst part was watching those four gentlemen just sit there. The should have been walking around chatting with customers - or helping their poor staff who were running around crazy - or perhaps trying to do something about the floor they were all slipping on (we did see some dropped food as a result of this). Anyway - I have no plans to return any time soon.

07-06-2008, 05:45 PM	#1
MeredithBay Junior Member Join Date: Jul 2008 Location: Meredith Posts: 3 Thanks: 0 Thanked 0 Times in 0 Posts	I have given the Lobster pound a try 3 times. This last time our entire table of 7 vowed we will never return. I have NEVER been treated so poorly in my life at a restaurant. Not only did we feel like we were overcharged for our drinks and appetizers, but a person at our table ordered Fried scallops for $15.95. On our bill they charged us for baked stuffed scallops for $21.40, we asked if they could take care of it considering we didn't order that. The manager came over, laughed, and said "are you really complaining about $5? Sorry there is nothing I can do". We were astonished. The food and drinks are overpriced and that manager was absolutely beyond rude. Where do they get off charging people for something they didn't order and then saying "too bad". Appalling.

07-06-2008, 08:45 PM	#4
MeredithBay Junior Member Join Date: Jul 2008 Location: Meredith Posts: 3 Thanks: 0 Thanked 0 Times in 0 Posts	This is not "bull". I wouldn't waste my time complaining about somthing if it wasn't serious. I am a huge believer in supporting local business, and actually never have complained or posted anything negative about anyone, but this blew me out of the water. I have never been treated so poorly in my life. I have 7 others that will agree, actually 8 including the poor waitress that offered to pay for the wrong meal herself after her manager refused to help us.

07-07-2008, 08:05 PM	#12
MeredithBay Junior Member Join Date: Jul 2008 Location: Meredith Posts: 3 Thanks: 0 Thanked 0 Times in 0 Posts	No, of course we didn't make the waitress pay. In the end the money wasn't the issue, it was the fact that you order something and get charged for something similar, but that you didn't order. Actually Overlake97 i said "we felt like we were overcharged for drinks and appetizers". What I am saying is the appetizer portions were tiny and expensive, and a pitcher of sangria was cheaper by the glass than by the pitcher, which we thought was unusual. Be a sceptic if you would like, but I have never had something like this happen to me at a restaurant period.

07-08-2008, 02:58 PM	#14
Heff Junior Member Join Date: Feb 2007 Posts: 7 Thanks: 0 Thanked 1 Time in 1 Post	They must be doing some things right since there was a 2 hour wait Saturday night! Has anyone had an positive experiences??? The outdoor 2nd floor patio is a nice addition to the area!

07-20-2008, 02:52 PM	#18
tricia1218 Senior Member Join Date: Aug 2002 Location: MA/Paugus Bay Posts: 155 Thanks: 31 Thanked 4 Times in 3 Posts	We went there on a Wednesday night and all I can say was the waiter was nice and the calamari was good, other than that I would not go back for dinner, maybe drinks. One of our group ordered Shrimp Fradiavlo and it tasted like spagetti O's sauce, I ordered the scampi and there was no flavor at all, it was like a water sauce with shrimp, another ordered the steak tips and they were cold. I like to give places the benefit of the doubt and read the reviews here before and thought they just need time to work it out, in this case they really need to step it up in the kitchen because the food was not good. There was a little wait for our food and even that I can let go if it is worth it, this was not worth it.

Thread Tools
Show Printable Version Email this Page
Display Modes
Switch to Linear Mode Hybrid Mode Switch to Threaded Mode