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12-17-2014, 04:54 AM | #1 |
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Eastern Propane - 2 tanks sitting in my driveway for three weeks!
I switched to Irving because they gave me 60 cent/gallon lower price than Eastern... and I use 2,500 gallons a year - $1,500 savings! Anyhow, Irving is very professional - schedule a date to come out and replace the tanks and do a house inspection prior to hooking up tanks. I call Eastern and they say they can't come out until Dec 1st to pickup the tanks (over a week). They don't show and don't call! I was traveling for a week and come back and the tanks are sitting in my driveway.... I call again, ohh sorry we can come out in 2 weeks.... I tell them that is unacceptable and they say we will pick them up tomorrow. Another trip and come home to find them still sitting in the driveway! Keep in mind that they are 60% full and probably over $500 in propane they owe me. I have my third call in and " they pick them up asap". I find it interesting how these companies can't handle normal operations...... I am sure others are having service issues as well.
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12-17-2014, 07:29 AM | #2 |
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Sell them and keep the money. Then call Eastern and say "thanks for picking them up, when can I expect my check?".
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12-17-2014, 08:15 AM | #3 |
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I had a Rymes 500 gallon tank sit in my front yard for over 9 months.
I actually paid to have that old tank brought out front - to make it easier to see and pick up. |
12-17-2014, 08:36 AM | #4 |
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Make a sign that says "Eastern Propane can't run properly run their business", or something like that.
Hang the sign on the tanks and make sure it's visible from the street. Take a pic, send it to the local branch manager. The tanks will be gone by lunch time
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12-17-2014, 09:07 AM | #5 |
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Personally, I would send Eastern a certified letter before getting into a quagmire of selling someone else's tanks. Just my 2 cents.
More importantly, I would join the fuel club (http://www.thefuelclub.com/index.htm). For $35 membership, they have a contract with Irving where my delivery in early December was under $1.80 a gal.
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12-17-2014, 10:07 AM | #6 |
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Sounds familiar
I have two 500 lbs tanks ready for Dead River to pick up three years ago! I am still waiting! meanwhile they would have to cut through the underbrush around the tanks to get to them!
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12-17-2014, 11:48 AM | #7 |
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12-17-2014, 12:55 PM | #8 |
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One good way that one can stop encounting this type of a problem and that is purchase your own tanks and then you can purchase your gas from any one you chose to get from without tank replacements. One thing that might happen and that is the company you chose may want to check the system for leaks and certify your system and I have not had anyone charge me for this check since I have been doing this.
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12-17-2014, 02:14 PM | #9 |
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Your Own Tanks
How long have you had your tanks with this approach? Do you have to get the independently certified every 10 years or anything like that?
I'm using Amerigas and buy very little propane. Seasonal home with a stove and hot water. Amerigas grants me the privilege of using their 2 100lb tanks for a lovely $72.00 per year rental fee. I suspect I can do a lot better buying my own 2 tanks but am wondering what other laws or requirements I would face with my own tanks. |
12-17-2014, 03:02 PM | #10 | |
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Your Own Tanks
Quote:
Just be careful... Follow the installation directions that come with the regulator, use soapy water to check for leaks (always a good idea, regardless of how you get propane) and never use solder or a torch on, or near, gas lines. [An obvious warning, but I've seen people do it.] If you don't know what you're doing, hire a plumber. |
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12-17-2014, 07:40 PM | #11 | |
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Quote:
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12-17-2014, 08:04 PM | #12 |
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Feb, check out iriving for propane. I was in the same boat as you 3 years ago and Irving worked out well. No rental fees and they pressure tested system when they brought the Irving tank. So far I have been very happy with them.
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12-17-2014, 10:20 PM | #13 |
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Is that on a yearly residential home or seasonal home???
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12-18-2014, 06:46 AM | #14 |
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It is on a seasonal home but the never inquired if it was seasonal or year round. The only rep from Irving that came out was the serviceman who brought the tank and did the pressure test. Very professional and nice serviceman.
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12-17-2014, 02:37 PM | #15 |
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It's HOW you ask for tank removal...
I had a similar problem when I bought my cottage. It was being serviced by a large concern in Laconia and the seller informed me that the remaining propane was paid for and that it was now mine. I called the propane folks to transfer the account and was presented with a lengthy legal document to sign. After reading it, I decided that I wasn't about to sign-away all of my rights for three generations just to buy propane and told them so. Their response was to come out and disconnect the tanks. My response was to reconnect the tanks and continue to use-up my propane.
Once the tanks were empty, I moved them to the side of the driveway and notified the company to pick them up. [They suggested I get a truck and bring them in myself.] A year later, after repeatedly requesting the tanks' removal, I sent a simple email asking them if they were going to pick up the tanks or if they were abandoning them. If the latter, I said I would notify the authorities of the abandoned tanks and see if they wouldn't remove them for me. The company picked-up the tanks the next day. [BTW, I don't know what "authorities" are concerned with propane tank "dumping", but I'll bet there's at least one. ] |
12-18-2014, 09:31 AM | #16 | |
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Call them once more and...
Quote:
I don't think they will want this info going any further.
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12-18-2014, 12:22 PM | #17 | |
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Quote:
Posting negative reviews on Facebook/Yelp/Twitter/etc. carry far more weight than throwing a complaint into the abyss that is the BBB.
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upthesaukee (12-18-2014) |
12-19-2014, 07:01 PM | #18 |
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DOT tanks need to be tested every 12 years, ASME tanks do not.
Most companies do not test tanks, doing gas checks or leak tests do not certify tanks. Propane companies will not fill tanks unless you can prove the tank(s) belong to you... filling another companies tank is not done. Some companies do not charge a rental fee as long as you use one tank per year... to set a tank which cost $500-600 and make $15 dollars per year on an account is foolish for them! As suggested, purchase you own tank(s) then find the best price . Placing the tank by the road and notifying them will assure a quick response. Full 120's will weigh 700 pounds , so eat your Wheaties before you decide to move them. |
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