Time/Warner - M'boro - TERRIBLE

WakeboardMom · 03-25-2012, 08:37 PM

If you have a choice, choose something else.

Two nights in a row, we were in the middle of watching Primetime on Demand when Time Warner decided that our time wasn't worthy of good service. In the middle of the program, the service shut down and the onscreen message said "not available at this time, try again later." WHAT?!!?

These two nights just drove home all the points that have been concerns since we signed the original contract with the service. The menus are difficult to navigate, they are not user-friendly. Every click of the remote takes an interesting amount of time for the on-screen prompts to appear and then when the remote is clicked, it takes yet another interesting amount if time before there is a reaction.

Time-Warner does not seem to care about keeping our business, or making us happy, or giving good customer service. We will now investigate other options.

HomeWood · 03-25-2012, 11:22 PM

I experience the same thing with TWC down here. The remote delays drive me crazy too and it's a constant thing that I finally just accepted. They used to be worse with a different box and then I had it changed out for the current one.

trfour · 03-26-2012, 12:17 AM

I can tell you from experience, it is not just inferior service in M'boro, yet found around our entire United States.

And, should we call customer service, they try there very best to talk and intimidate you into believing that the problem is in 'your equipment', not theirs.

So, fed up to here-, I decided to hook up with O'l faithful, ( rabbit ears ).

Now, I pulled in some of my favorite local channels and was very happy until they were forced into going did'gital, ( a derivative of the cable Companies ). WOOF!

I had to buy a box that converted did'gital to rabbit ears! How's that for progress!...

So here we are coming down to the wire in the NBA finals, and by the way, Sir Charles B, has a word for cable companies as well! With an ascent, 'Turrible 'Turrible 'Turable!!!

PS. Marie, have you had the pleasure of meeting our resident FLL who broad casts from his cheep web-TV, quite frequently over here?
He's a gem!

Terry
________________________________________

Belmont Resident · 03-26-2012, 05:38 AM

Any time I've lived where Time Warner was the only option it was terrible. Customer service is none existent; price increases were always out of control.
Metrocast was exactly the same in this area.
We now have Direct TV and it is much better then cable ever was. Granted they are not perfect but a lot better then cable. We get 200 and something channels for what metrocast charges for 72.
Good luck with them.

WakeboardMom · 03-26-2012, 09:14 AM

Quote:

Originally Posted by Belmont Resident

Any time I've lived where Time Warner was the only option it was terrible. Customer service is none existent; price increases were always out of control.
Metrocast was exactly the same in this area.
We now have Direct TV and it is much better then cable ever was. Granted they are not perfect but a lot better then cable. We get 200 and something channels for what metrocast charges for 72.
Good luck with them.

My husband says, "They feel they don't have to care. They're a monopoly."

Quote:

Originally Posted by HomeWood

I experience the same thing with TWC down here. The remote delays drive me crazy too and it's a constant thing that I finally just accepted. They used to be worse with a different box and then I had it changed out for the current one.

My husband has been saying that they gave us an old, crappy box. I asked him "Why would they do that?" He said it goes back to the notation above, "They don't have to care..."

Thank you for the Direct TV endorsement. I think that's now our best option.

Lakegeezer · 03-26-2012, 09:45 AM

The TWC remote was driving me nuts too - in just the way you described. I went to North Conway to pick up a new model and that that works MUCH better. For the second TV, I traded the old remote model for a new one from a TWC truck that was at the neighbors. That said, TWC is primitive when compared to Comcast - which is no picnic. But, for Internet, your only other choice is Fairpoint DSL - which gets slower the farther you are from their amplifiers.

Lucy Goose · 04-03-2012, 07:57 PM

All cable companies are horrible. I've dealt with a few and don't like any of them. They all put the same crap. Lousy service, choices are horrible, and whenever you are not looking they jack your bill up $50 and then you have to spend half your morning trying to get your bill down. And Time Warner has an especially wonderful feature. I come home from work at night and turn on my tv when all I want to do is relax for a bit and the tv says my box is not allowed or something crazy to work. Happens all the time. Then I have to call them and spend time on the phone yet again. UGH!

03-25-2012, 08:37 PM	#1
WakeboardMom Senior Member Join Date: Jun 2004 Location: NH X 2 Posts: 508 Thanks: 595 Thanked 113 Times in 92 Posts	Time/Warner - M'boro - TERRIBLE If you have a choice, choose something else. Two nights in a row, we were in the middle of watching Primetime on Demand when Time Warner decided that our time wasn't worthy of good service. In the middle of the program, the service shut down and the onscreen message said "not available at this time, try again later." WHAT?!!? These two nights just drove home all the points that have been concerns since we signed the original contract with the service. The menus are difficult to navigate, they are not user-friendly. Every click of the remote takes an interesting amount of time for the on-screen prompts to appear and then when the remote is clicked, it takes yet another interesting amount if time before there is a reaction. Time-Warner does not seem to care about keeping our business, or making us happy, or giving good customer service. We will now investigate other options. __________________ MarieM

03-26-2012, 12:17 AM	#3
trfour Senior Member Join Date: Nov 2002 Location: The Lakes, Central NH. and Dallas/Fort Worth TX. Posts: 3,694 Blog Entries: 3 Thanks: 3,069 Thanked 472 Times in 236 Posts	I hear you Marie I can tell you from experience, it is not just inferior service in M'boro, yet found around our entire United States. And, should we call customer service, they try there very best to talk and intimidate you into believing that the problem is in 'your equipment', not theirs. So, fed up to here-, I decided to hook up with O'l faithful, ( rabbit ears ). Now, I pulled in some of my favorite local channels and was very happy until they were forced into going did'gital, ( a derivative of the cable Companies ). WOOF! I had to buy a box that converted did'gital to rabbit ears! How's that for progress!... So here we are coming down to the wire in the NBA finals, and by the way, Sir Charles B, has a word for cable companies as well! With an ascent, 'Turrible 'Turrible 'Turable!!! PS. Marie, have you had the pleasure of meeting our resident FLL who broad casts from his cheep web-TV, quite frequently over here? He's a gem! Terry ________________________________________ __________________ *trfour* Always Remember, The Best Safety Device In The Boat, or on a PWC Snowmobile etc., Is YOU! Safe sledding tips and much more; http://www.snowmobile.org/snowmobiling-safety.html

03-26-2012, 05:38 AM	#4
Belmont Resident Senior Member Join Date: Apr 2004 Location: Belmont NH but prefer Jackman Maine Posts: 1,857 Thanks: 491 Thanked 410 Times in 251 Posts	ALWAYS been junk Any time I've lived where Time Warner was the only option it was terrible. Customer service is none existent; price increases were always out of control. Metrocast was exactly the same in this area. We now have Direct TV and it is much better then cable ever was. Granted they are not perfect but a lot better then cable. We get 200 and something channels for what metrocast charges for 72. Good luck with them. __________________ "better to have a short life that is full of what you like doing, then a long life spent in a miserable way.."

03-26-2012, 09:45 AM	#6
Lakegeezer Senior Member Join Date: Feb 2003 Location: Moultonboro, NH Posts: 1,677 Blog Entries: 1 Thanks: 354 Thanked 639 Times in 290 Posts	New remote model is available The TWC remote was driving me nuts too - in just the way you described. I went to North Conway to pick up a new model and that that works MUCH better. For the second TV, I traded the old remote model for a new one from a TWC truck that was at the neighbors. That said, TWC is primitive when compared to Comcast - which is no picnic. But, for Internet, your only other choice is Fairpoint DSL - which gets slower the farther you are from their amplifiers. __________________ -lg

03-25-2012, 11:22 PM	#2
HomeWood Senior Member Join Date: May 2006 Location: Clayton,NC / Sanbornton,NH Posts: 611 Thanks: 126 Thanked 137 Times in 75 Posts	I experience the same thing with TWC down here. The remote delays drive me crazy too and it's a constant thing that I finally just accepted. They used to be worse with a different box and then I had it changed out for the current one.

The Following User Says Thank You to HomeWood For This Useful Post:
WakeboardMom (03-26-2012)

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WakeboardMom (03-26-2012)

The Following User Says Thank You to Belmont Resident For This Useful Post:
WakeboardMom (03-26-2012)

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04-03-2012, 07:57 PM	#7
Lucy Goose Senior Member Join Date: Jan 2010 Posts: 228 Thanks: 29 Thanked 108 Times in 29 Posts	All cable companies are horrible. I've dealt with a few and don't like any of them. They all put the same crap. Lousy service, choices are horrible, and whenever you are not looking they jack your bill up $50 and then you have to spend half your morning trying to get your bill down. And Time Warner has an especially wonderful feature. I come home from work at night and turn on my tv when all I want to do is relax for a bit and the tv says my box is not allowed or something crazy to work. Happens all the time. Then I have to call them and spend time on the phone yet again. UGH!