Quote:
Originally Posted by Liquorish
Felt it necessary to post our experience at Sandy Point. We have been frequent visitors at SP for 20 years. Although we had read the reviews we decide to try it Saturday night. Our reservation for 7:30 with a party of 9. Hoping for the best, we were prepared for some issues.
Sat down promptly at 7:30, restaurant was 80% empty, we ordered right away.
Our waitress was Very friendly, but new. This was the best part of the night, from here everything went down hill.
8 lobsters ordered, most of them "Wally" stuffed, Salads, chowder and steamers.
First off, they were out of two salad dressings, and out of Filet Mignon for our one non-lobster eater.
Although our salads and apps came out right away we waited 1.5 hrs for the lobster. At 8:30 we were told 30 minutes; we were ready to leave 9 but they said another 10 min. When they did come out some of the lobster claws were raw. Staff and the chef came out and instead of apologizing gave us excuses--they had to prepare lobsters for 2 tables and they could only steam 4 at a time. In the end they removed all the lobsters from the bill, ( which was the right thing to do) Probably the worse restaurant experience ever. They should be embarrassed using Sandy Point's name !
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Definitely some serious issues going on here:
a) Few customers in Restaurant on a big Holiday Weekend
b) Making customer wait for 90 minutes with few customers around
c) Unable to properly prepare foods
Hopefully they can pull it together in the next few weeks or this may be their first and last year in business.
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