Look at it as a great life lesson for your son to learn. He's not going to encounter friendly people in his life all the time and will at some point have to learn how to deal with the grumps! From what you post it appears as if your son handled himself professionally and in a courteous manner. That's the lesson he should take away from this experience. You can't control how other's act but you can ALWAYS control how you act. Kudos to you for raising such a responsible young man!!
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