Quote:
Originally Posted by tis
I totally agree with you. I find it hard to post a negative which could hurt a business owner.
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Believe it or not, but there is a theory that negative feedback is better than no feedback at all.
With negative feedback, the owner has the ability to address the problem and make corrections as appropriate.
With no feedback at all, the owner doesn't know about the poor visit, and can only assume everything is going great.