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Old 01-09-2019, 09:19 AM   #17
The Real BigGuy
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Join Date: Apr 2004
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It is human nature. I worked in a service business for 35 years and people always complained if we had an issue (rarely) but very very few ever complimented for work done below budget or quicker then anticipated. Very frustrating but I always felt that people generally assume that they are paying for superior work/service so donít expect kudos. Everyone remembers a screw up but no one remembers a above and beyond!

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