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Old 02-05-2018, 11:10 AM   #6
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Originally Posted by garysanfran View Post
After signing up through Direct TV I had to go to the AT&T store in Concord to have them replace my phone's chip. When I got there they had no way of pulling up my Direct TV order, so they set me up with a "new account"...i.e. no "bundled deal"...a stand-alone account.

When I got my first bill, I called, complained, spoke to a "supervisor" and was told there is no "bundled deal"...Huh?

Now, this morning, I've lost my connection twice. Had to re-boot twice. Yesterday, I gave up trying to watch the Superbowl on my laptop and had to turn on my TV. Frequently I get a glitch when the screen freezes and then repeats itself with the last two seconds of broadcast. I wonder if I can still get one of those rented rotary dial phones? The average age of an AT&T employee must be well over 100 by now.
All these cable and internet companies are the same. As long as everything is going good there's no issue but as soon as there's a problem you have to spend hours on the phone trying to get it fixed. I think they do it purposely so you just give up and stop bothering them because they got your money and your signature on the contract already.
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