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BrunoSR · 08-16-2022, 11:23 AM

I would highly recommend Flight Craft to anyone looking to purchase a boat, new or used, or in need of service. For me, Flight Craft has been a great company to do business with. They have a great team!

My history with Flight Craft all started well before I was a customer of theirs. I backed into one of their brand-new boats while trying to shoehorn myself in at the gas dock. Dan, the owner was there working the docks that day. When I asked if they could call the owner, I heard, I am the owner. That’s when I got that pit in my stomach. We both inspected his boat and there didn’t appear to be any damage, just broke some letters on my boat (Four Winns). Dan said he would pull the boat and inspect it in the shop, there “might” be spider cracks. I thought, oh here it comes, I am in for a big bill. I apologized and gave him all my information. Months passed and I didn’t hear from them.

The following year I decide to get a bigger boat and I have always liked Cobalt’s. So, I went to check them out. I meet with Ryan, and he was great! He spent a lot of time going over the boat, answered all my questions, and I had a lot of them. Took me out on 2 separate sea trials. I went back for a third and final before I made up my mind. But Ryan was tied up, but Dan offered. During the ride with Dan, I asked him if he remember me, or me backing into his boat the previous year. Dan said, he didn’t remember it. I told him I had really expected a bill from him. He said, “if there’s no damage, there’s no damage”. He didn’t even send me a bill to pull the boat, inspect it and re-splash it. I have been in the marine business for more than 35 years and this is unheard of! He just finalized the sale!

I ordered a Cobalt R7 from them and this is my third season with it. They were a pleasure to work with when I bought the boat, and their service team has been well above average with a couple miner hiccups since.

Remember when you read reviews, consider that there are great customers and horrible customers, and sometimes you will come across one that you will never be able to satisfy no matter what you do!

08-16-2022, 11:23 AM	#14
BrunoSR Member Join Date: Jul 2018 Posts: 42 Thanks: 0 Thanked 23 Times in 12 Posts	I would highly recommend Flight Craft to anyone looking to purchase a boat, new or used, or in need of service. For me, Flight Craft has been a great company to do business with. They have a great team! My history with Flight Craft all started well before I was a customer of theirs. I backed into one of their brand-new boats while trying to shoehorn myself in at the gas dock. Dan, the owner was there working the docks that day. When I asked if they could call the owner, I heard, I am the owner. That’s when I got that pit in my stomach. We both inspected his boat and there didn’t appear to be any damage, just broke some letters on my boat (Four Winns). Dan said he would pull the boat and inspect it in the shop, there “might” be spider cracks. I thought, oh here it comes, I am in for a big bill. I apologized and gave him all my information. Months passed and I didn’t hear from them. The following year I decide to get a bigger boat and I have always liked Cobalt’s. So, I went to check them out. I meet with Ryan, and he was great! He spent a lot of time going over the boat, answered all my questions, and I had a lot of them. Took me out on 2 separate sea trials. I went back for a third and final before I made up my mind. But Ryan was tied up, but Dan offered. During the ride with Dan, I asked him if he remember me, or me backing into his boat the previous year. Dan said, he didn’t remember it. I told him I had really expected a bill from him. He said, “if there’s no damage, there’s no damage”. He didn’t even send me a bill to pull the boat, inspect it and re-splash it. I have been in the marine business for more than 35 years and this is unheard of! He just finalized the sale! I ordered a Cobalt R7 from them and this is my third season with it. They were a pleasure to work with when I bought the boat, and their service team has been well above average with a couple miner hiccups since. Remember when you read reviews, consider that there are great customers and horrible customers, and sometimes you will come across one that you will never be able to satisfy no matter what you do!