Quote:
Originally Posted by ApS
It might depend on the dealer--or the shop.
As I discovered at a Nissan dealer, "recommended" can include some pricey oils, and you could still end up with a "plain vanilla" filter (generic) installed instead of factory.
I'd lean underneath, and check for the brand name or filter color after an oil change.
At Sal's in Wolfeboro, I specify Mobil 1 and the most-improved filter obtainable--even after accumulating 190,000 trouble-free miles.
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The point is that there are some assumptions always made—you'll get a new filter, not used; it'll include a new o-ring; the oil won't be the wrong weight; etc.
In this case, I think both parties erred and the question would be what the best solution is. To my mind, it would be a discounted price on the trim and the understanding that future work would be clearly defined.
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