Quote:
Originally Posted by rattlesnake dn60
Bimini top mountings Stick out beyond the rub rail about an inch! This is an absolutely ridiculous design.
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I’ve got to side with the OP. If the bimini hardware protrudes beyond the rub rail, such that you can’t slide along a piling/post as you are docking in a marina, that’s a dumb design. Assuming this is the case, Cobalt should retrofit the bimini design, and installation, at Cobalts expense.
If the problem is related to rough water docking (such that the bimini hardware catches on pilies/posts as the boat rocks side to side), I do not think Cobalt is responsible.
Either way, blaming it on the docking skills of the owner, suggesting a new boat as a solution, and telling the owner to contact Cobalt directly, are all indicative of poor customer service skills. Assuming the problem is as described, the dealership should be on the phone with Cobalt, advocating for their customer.