Our Ellacoya experience is quite the opposite. We go to Ellacoya on Mondays for the burgers quite often, but also dine there occasionally in the evenings as well.
We have sat at the bar, in the original downstairs dining area (love the two person nook), the newer area, and upstairs.
Service is normally very good, and food good. I can't say we've had a bad meal there, and only once we had bad service from a server we had never seen before. It took time to get our drinks, weren't asked how our meal was until the plates were empty (must have been pretty good
), nor a check to see if we wanted our drinks refreshed. This was on a Monday, but we haven't seen that server since that time. My guess is she didn't last.
It's still a good choice for us if we want to head towards Gilford for lunch or dinner.
Sorry a few have not had a good experience there.
Dave