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TheProfessor · 01-04-2018, 03:21 PM

Local mechanic shop.

Ordered 4 new tires. Had them installed.
Cooper CS-5. An excellent tire with good grip in all weather conditions. Yes, I buy tires from my local independent mechanic/shop.

In the waiting room.

Lady sitting there. She had a used Subaru. Looked real nice.

She tells me her story about this used Subaru that she purchased at one of the new car dealers in Laconia. (this is what prompted me to tell other story - different post).

She did purchase an Extended Warranty. And as we all find out - few actually READ the Extended Warranty. As verbally, salespeople state that an Extended Warranty is the best thing since sliced bread.

The engine failed on that used Subaru. The new car Laconia dealer replaced the engine under the Extended Warranty. The "new" used engine came from Bow Salvage. The lady not knowing much about cars drove home after all was "fixed". Except the "new" engine was leaking fluid.

The Laconia new car dealership had replaced her used engine with another used engine. She went back to new car dealership and she was told that engine is leaking from one of the coolant hoses. And that the dealership had nothing to do with the coolant hoses. That it was her problem. Not covered by any Extended Warranty. But she was intelligent enough to know that in order to change an engine - coolant hoses needed to be connected to car.

With lots of tugs and pushing and a lot of phone calls and time she gets hose leak fixed at no charge.

Then short time later she finds out that oil is leaking from "new" used engine. Back to the Laconia new car dealership. The oil leak is a "wear item" and not covered by the Extended Warranty. Lady asks if replacement engine has "any" warranty. Note - she still has the Extended Warranty. Laconia new car dealership states that maybe her old engine leaked oil too.

Terms such as head gasket, valve cover gaskets, oil pan and such were discussed.

Back and forth. Attempting to get her nice Subaru used car fixed from the Laconia new car dealership that sold her the used car and also sold her the Extended Warranty.

Presently, she is contacting state bureaus in Concord to seek relief.

I don't know this older lady and all of above information came directly from her.

01-04-2018, 03:21 PM	#1
TheProfessor Senior Member Join Date: Nov 2010 Posts: 1,062 Thanks: 17 Thanked 326 Times in 198 Posts	The Subaru Used Car Story Local mechanic shop. Ordered 4 new tires. Had them installed. Cooper CS-5. An excellent tire with good grip in all weather conditions. Yes, I buy tires from my local independent mechanic/shop. In the waiting room. Lady sitting there. She had a used Subaru. Looked real nice. She tells me her story about this used Subaru that she purchased at one of the new car dealers in Laconia. (this is what prompted me to tell other story - different post). She did purchase an Extended Warranty. And as we all find out - few actually READ the Extended Warranty. As verbally, salespeople state that an Extended Warranty is the best thing since sliced bread. The engine failed on that used Subaru. The new car Laconia dealer replaced the engine under the Extended Warranty. The "new" used engine came from Bow Salvage. The lady not knowing much about cars drove home after all was "fixed". Except the "new" engine was leaking fluid. The Laconia new car dealership had replaced her used engine with another used engine. She went back to new car dealership and she was told that engine is leaking from one of the coolant hoses. And that the dealership had nothing to do with the coolant hoses. That it was her problem. Not covered by any Extended Warranty. But she was intelligent enough to know that in order to change an engine - coolant hoses needed to be connected to car. With lots of tugs and pushing and a lot of phone calls and time she gets hose leak fixed at no charge. Then short time later she finds out that oil is leaking from "new" used engine. Back to the Laconia new car dealership. The oil leak is a "wear item" and not covered by the Extended Warranty. Lady asks if replacement engine has "any" warranty. Note - she still has the Extended Warranty. Laconia new car dealership states that maybe her old engine leaked oil too. Terms such as head gasket, valve cover gaskets, oil pan and such were discussed. Back and forth. Attempting to get her nice Subaru used car fixed from the Laconia new car dealership that sold her the used car and also sold her the Extended Warranty. Presently, she is contacting state bureaus in Concord to seek relief. I don't know this older lady and all of above information came directly from her.