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Old 01-30-2019, 07:59 PM   #35
gillygirl
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By mid-September of last year, my sister and I went into Ellacoya and asked to be seated in the booth in the downstairs. Definitely a hard-to-see table. We had to flag down our waitress after 10-ish minutes. We asked her if the hostess had notified her that they sat someone in her section. She said no, and was slightly exasperated. This explains most of our issues with Ellacoya last year, where we would be sat somewhere, then no one came to service us. No communication between and amongst the staff. This all comes down to lack of training. So if there's not going to be someone in the management position cruising the restaurant to see if everything is going well with all of the diners, they damn well better make sure their team is a well-oiled machine.

Maybe I'll offer my services this season as a secret diner to some of the establishments in the area.
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