I bought a new Tacoma from Irwin in 2021.
My sales person was Michelle.
It was a very tight time for inventory but she found the truck I wanted with the exact equipment requirements I gave her.
It was located in Maine so I had it in a few days.
For sales I give them an A+.
The truck went in to their service shop twice.
The first time was for a bit of pulling to one side.
Without hesitation they did an alignment and got it right for me.
The second visit was for the factory paid 10,000 mile service.
They did that as expected.
Both times they worked on the truck when they said they would and were done on time.
For service I give them an A+.
Each person with whom I interacted at Irwin gave me the impression that they genuinely appreciate my business.
Non pertinent, unnecessary additional info.:
As it turns out, a truck was not the correct vehicle for me.
After six months and 11,500 miles, I sold the truck to CarMax for a profit.
Try that in "normal" times and your wallet will hurt for years.
A new Subaru Ascent (a.k.a. "Bigaru") replaced it.
The SUV fits my needs perfectly and Belknap Subaru has been excellent as well.
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