Maybe they get overwhelmed?
We've been 3 times--the first 2 were in the off season, and both were great in ways similar to those described by others.
Our 3rd trip was 8pm the Saturday of Memorial Day weekend. Most things were good, but the service was unbelievably slow. When I complained gently to the manager, he did what he could, and was almost embarrassingly attentive (the kids even got a chuckle out of it). But we were really soured on the whole thing. As in Mike's case, it seemed almost impossible that they could be so inept.
My conclusion--they get overwhelmed and are unable to recover in the way that most restaurants would. It's almost as if they stop thinking about things like clocks and meat thermometers.
I don't mean this to be harsh. We like the restaurant and the staff a lot. But our visits will be focused on slow nights and the off season.
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