I have had many conversations with Pam from Trustworthy and actually use the same supplier for the nuts and bolts. Although we will be moving the location of those items we have asked the supplier to set us up with the same products and same amount as trustworthy had. As far as keys being made correctly we have opted to advance the technology with keys and will have a system that will make sure the correct blank is used and the machine will cut/match the key automatically with the expectation of eliminating human error. We do understand that Trustworthy was more of a traditional hardware store and are taking steps to keep it that way. Pam is offering advice and recommendations that have helped us understand that market. One thing that we unfortunately can`t match is the fact that they were about the only store that still had products made 40+ years ago (no longer in circulation) stored in the basement for that random person who needed to fix or repairs something that is no longer made. Pam sold all the old inventory to a liquidator out of Maine. Us being an independent owner will always try to get any product a customers asked for as we are not restricted like corporate stores and can use any source we can find to get product.
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