I have been served lobster many times with the shell cut with a knife or even pulled open to expose the meat. I don't know if that equates to "cracked" but I considered it an appreciated service.
Reheated lobster parts? Come on. Lobster meat fits pretty precisely in its shell. It would be pretty obvious if someone tried to stuff a bunch of odd ball pieces into a shell. A lot of work too. If there are spare pieces laying about it would be far easier and practical to make them into lobster stew, lobster bisque, or some other concoction.
I haven't been to The Pound so I can't comment on the quality of the food but a precracked lobster shell seems to be stretching a point an awfully long way to insinuate bad intentions. To describe it as "mortifying" seems to be trolling for a disagreement.
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