Quote:
Originally Posted by Sue Doe-Nym
We are going to see where we get with Generac, and it won’t be easy, but my other half doesn’t give in easily, which in this case might be a good thing. It is ridiculous that they (Generac) supposedly deny their agents’ warranty claims unless the service call requires the purchase of a part. The dealer/service person shouldn’t be out of pocket for his time, etc., which leaves the customer, whose faulty product is under warranty, holding the bag. Definitely not an acceptable solution. They shouldn’t get away with it.
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Might be interesting to simulate a power fail (turn off your main breaker) and see what it does (or doesn't) do, before calling on Monday.