Quote:
Originally Posted by FlyingScot
gillygirl did plenty by mentioning it to the server who obviously took some action. But the server and manager did not do enough. The restaurant should have an SOP for what to do about obnoxious and/or drunk people, and as Hillcountry noted, that procedure should be to throw the bums out, perhaps with police assistance to assure that she is not accosted after leaving.
There are many good threads that do not fix issues, but simply report on them so that others can make decisions for themselves.
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Are you certain the manager is even aware of this incident? The server definitely was but how can you say the manager should have done more? The manager's level of awareness would be an assumption on your part because it is in no way mentioned in the first post.
All I'm saying is OP should have a talk with a manager or owner directly. Perhaps there isn't an SOP in place and this information cannot otherwise be disseminated thru this thread. Gotta give the leadership team a chance.