Lack of reservations
For what it's worth, the guiding principle of a restaurant is to fill the seats, and, if they can fill their seats from walk-ins, and avoid the hassles of reservations and potential no-shows, particularly in the summer, then I can't fault them for going that route. I have a feeling that if a customer needed a reservation for a specific party (anniversary, birthday, etc), and called and spoke with the manager, the restaurant would accommodate the patron.
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