I have had a nice experience buying used at IRA Toyota in Manchester and very nice experiences shopping at Acton Toyota.
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Originally Posted by CateP
I wanted to add that recently I too had a good experience with Belknap Subaru as far as their service department. They were very professional and didn't try to up-sell me with other services I didn't need.
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I really hate the "up sell" on service. Last time that was tried on me was during an annual inspection. I was told "your front brakes just barely passed, we can replace them right now for $280". I opted not to have the work done and picked up pads and rotors on the way home (changing brakes is VERY easy and quick). When I got home, I took a wheel off to get to work and discovered the brakes were in perfect condition. This was 40,000 miles ago and the brakes still pass inspection. I understand parts and labor are going to be expensive at a dealer, that's acceptable, but outright lying is despicable behavior.