Thread: Power back on
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Old 10-19-2019, 03:35 PM   #18
Sue Doe-Nym
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Default Pursuing this problem with Generac

We are going to see where we get with Generac, and it won’t be easy, but my other half doesn’t give in easily, which in this case might be a good thing. It is ridiculous that they (Generac) supposedly deny their agents’ warranty claims unless the service call requires the purchase of a part. The dealer/service person shouldn’t be out of pocket for his time, etc., which leaves the customer, whose faulty product is under warranty, holding the bag. Definitely not an acceptable solution. They shouldn’t get away with it.
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