We aren't the ones that actually honor the warranty... it is Dewalt.
I tagged and sent the customer's saw to the service center... they determined that it couldn't be safely entered back into duty... and sent back a new one.
Round trip is just how long UPS Ground takes.
Lowes would take your saw... transfer it to their service center... and then send an email to the store to replace with a new one.
Had the Dewalt service center bothered to call me... I might have been able to save the customer a couple days as I had one in stock.
He seemed a bit amazed that it came back so quick and they decided on a new saw.
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