Quote:
Originally Posted by thinkxingu
Not Direct Energy—at least not so far. They changed my rate with a five-minute phone call and have no termination/cancellation penalties for their plans.
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I’m not seeing that either with Direct Energy. As a matter of fact when I called I was given three options…#1 new signup for direct energy, #2 contract termination, #3 customer service. Took option 3 and actually talked to a live person and like you said within 5 minutes and no extra charge or any “phone salad” whatsoever, my plan was changed to cheaper rate. If the rates go down again I’ll cal again and request another change! Win / Win
Dan