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Originally Posted by thinkxingu
Not Direct Energy—at least not so far. They changed my rate with a five-minute phone call and have no termination/cancellation penalties for their plans.
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I've never dealt with Direct Energy but most of the people I've talked to that have switched to other electric suppliers have told me they make you jump through hoops to cancel out.
One of my friends told me they canceled out of a contract because their initial plan expired and the rate went sky high. But even after she canceled they kept charging her credit card. She finally canceled her card, I'm not sure if she ever got her money back. I don't know what company it was?
I had the same issue with a cable Company, canceled and they kept charging my credit card.
My advice is don't give them a credit card, have them send you a bill. Best of luck!