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TiltonBB · 03-14-2021, 06:35 PM

I just went through several problems with Eastern.

Three service calls over 5 weeks for a no heat problem. The third technician said the first two misdiagnosed the problem. Then the discussions about the bills started.

They sent me an overdue notice for a different bill and when I called to tell them I had a card on file, and that shouldn't happen, they had more excuses. Then they emailed me and said they couldn't locate that bill would I send them a copy of what they sent me. Really? You can't find any record of an overdue notice that you sent out in the last 7 days? HUH?

One woman at Eastern who I emailed with sensed my frustration and said she would look into the problems and get back to me that day. She didn't.

I find the customer service to be pathetic and the prices for propane and service at Eastern to be higher that I am paying elsewhere. Other companies are much better. Time to change companies.

03-14-2021, 06:35 PM	#6
TiltonBB Senior Member Join Date: Feb 2005 Location: Gilford, NH and Florida Posts: 2,897 Thanks: 644 Thanked 2,153 Times in 900 Posts	I just went through several problems with Eastern. Three service calls over 5 weeks for a no heat problem. The third technician said the first two misdiagnosed the problem. Then the discussions about the bills started. They sent me an overdue notice for a different bill and when I called to tell them I had a card on file, and that shouldn't happen, they had more excuses. Then they emailed me and said they couldn't locate that bill would I send them a copy of what they sent me. Really? You can't find any record of an overdue notice that you sent out in the last 7 days? HUH? One woman at Eastern who I emailed with sensed my frustration and said she would look into the problems and get back to me that day. She didn't. I find the customer service to be pathetic and the prices for propane and service at Eastern to be higher that I am paying elsewhere. Other companies are much better. Time to change companies.