"Was annoyed to see her working at night and more annoyed to hear her phone start ringing when serving us."
Really? For all you know she was waiting for a very important call. Maybe a family member is in the hospital for a procedure, a birth, or maybe a family member is expecting to land any minute after serving over seas. Who knows? And maybe there is a good reason for her to be "cranky". Did you try asking her if there was a problem? Sometimes a kind word can change somebody's attitude and you can both part ways happier. Jeepers, some can just complain about anything.
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