Quote:
Originally Posted by SailinAway
I have two service calls on my bill now: annual cleaning plus 2nd visit when the smoke odor continued. Doesn't it seem like I should call back the same company and get them to fix the problem, instead of calling another company? And get the flue pipe replaced right away? I emailed the service manager a few days ago; no reply. I'll call again tomorrow.
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Don't pay the bill until you are satisfied, they have an obligation to fix the issue for free if it's something they did or didn't do. You will be responsible for the initial call to have a service done. Yes call the same company back and have the smoke pipe replaced. Don't email them... call directly.