Generations are changing, I'm honestly surprised stores like this stay in business at all.
I too enjoy being able to walk in and purchase something same day after looking at it in person, but those days are long gone. We live in the order it on amazon and it will be delivered tomorrow world. Order before noon and you'll get it same day in most cities.
I actually sometimes think we will go through a period of mostly online shopping and then at some point in 20 years or so it will revert back to mom and pop stores. A lot of retail stores like Express are closing their retail stores, cutting that overhead out of the equation entirely and with their online sales alone will be doing just fine.
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