Quote:
Originally Posted by NHGUNOWNER
Most negative repair shop/ dealership stories come with missing information.
There is plenty I could speculate on in the op. Miscommunication being likely for starters. There is a perception that the dealer is crooked. Many believe that before they walk in the door, as evidenced right in this thread.
Commonly, dealers look the car over and independents do not. Thats prevention/vs/ waiting for failure.
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Of course independents look the car over. That's how you get repeat business. The problem is that many dealers and large repair facilities exaggerate problems that really don't exist just to keep the shop busy.