Quote:
Originally Posted by tis
I agree with you on this. I would be much happier to be seated at the table and wait a bit for my meal than wait in the lobby. But when I asked about this, I was told, as joey said, that people don't want to wait and the cook only wants to be seated only those that he can cook for. I do think it is not a popular decision though for most of us. I have heard lots of people complain.
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Though some times we fail, I find it hard to believe that anyone in the restaurant business has any intentions other than to please a guests. I earned my first dollar in the business 51 years ago. I've had the fortunate experience to enjoy the tutelage of some very successful restaurateurs along the way. Seating a guest before being ready to serve the guest is universally understood to be a practice that is more likely to lead to disappointment for the guest as well as disappointments for other guest as well as additional stress on staff who hate to see a guest neglected which can lead to other mistakes that consume more time.
Once a guest is seated the clock ticks in double time. The guest who has to wait for the table is left with one complaint whereas the seated guest will now exaggerate the time it took for the server to come by, then the time it took to order drinks, then the time to get the drinks. ect..
My restaurant has a system that I can refer to, to find the actual time every step is taken. I have yet to encounter a guest who stated the time they thought to pass that has actually been reasonably close to actual time.
Yes, there are always exceptions to a rule however when attempting to please the masses it is better to play the odds. We only want you to be happy.