I wouldn't necessarily call it a "rip off" but chicken shouldn't be that dry on every visit regardless of if it's a wrap, wings, whatever.
Put it like this, it's certainly not a place I personally would bring anyone I cared about to.
They are a food business, at a minimum get the food part right because I, for one, am not keen on paying for a product that doesn't exist in exchange for a neato environment.
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