I tend to think it is how you present your complaint, to how the other person reacts. Someone coming on the forum and announcing the meal served didn't meet their expectations and saying they will never go back is like spitting in the chief's face. Why not work with the establishment at the time of serving, and present suggestions on the forum. It's only human nature to defend oneself when under attack.
That said, I agree with Dan, in theory, that an establishment should not criticize customers, but some customers demand and expect +x and others demand and expect -x. Lord knows, it is hard to run a business in the Lakes Region, why not give the Chief a break, guide and engage, rather than slam and destroy.
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