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This left my husband and I discussing the fact that they probably do this at other restaurants to get free or discounted meals.
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Lin, you and your husband couldn't be more correct. It's not just those people that do it. I've been in this business since I was a youngin, some of the things I've seen and dealt with are amazing. But the wonderful people are worth it all.
As far as the rest of the conversation, personally I think, if there is something wrong with your meal or service, you should let a manager or owner know immediately. Give them a chance to make it right.