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Old 01-22-2022, 08:12 AM   #81
swnoel
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Quote:
Originally Posted by mswlogo View Post
I think the checkmarks indicate most everything was done.
But yeah, they usually always state what nozzle they put in.
It’s very odd technician said bolts were to rusted to remove.
They typically don’t remove that large plate, just the burner.

Dead River is good and fairly good size. I’d ask for someone more serious.

How long was it not serviced for?
Maybe it was so plugged up that a standard cleaning isn’t getting it all out.
The check marks mean nothing without proof a combustion analyzer was used. The only way to prove it is to have a printout printed. I always left one at the customers and one attached to my paperwork. Having one can keep you out of court. I hate to say it, but most companies today are losing their most experienced techs due to retirement and burnout. I don't blame the homeowner for being upset... he should be!
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