Quote:
Originally Posted by Biggd
They are all the same. When you call and threaten to disconnect or change companies they offer you a token discount. The only way to keep cost low is to change every two years after your contract is up which is a PITA.
They go by analytics and they know that more people will just pay the higher price than switch.
After you disconnect they hound you to change back with offers that they wouldn't give you when you were a regular customer.
I don't get it, I was always taught that it was easier to keep existing customers than to sign up new ones but maybe the analytics say otherwise. It's always about which position makes them the most money.
Until they have a flood of disconnects things won't change.
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If someone finds a way to unify and simplify streaming, for example search across all MY stream sources for a movie or TV show, and provide a menu that allows you to scroll through all your sources for what's on now, and manage all the logins from a unified interface, THEN the cable providers will be in real trouble. THAT is their real advantage now, a singular interface to all their services.
Streaming right now is like having to contract with a different power company for every light switch and plug in your house. Even if you saved 50% off your power bill, most people wouldn't want to deal with the hassle.
The cable companies KNOW this and bill as they do because they know, for most people, there really isn't a choice.